[THIN] Remote Access
- From: "Hamilton, Ronnie" <ronnie.hamilton@xxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Mon, 25 Jul 2011 14:52:56 +0100
Hi guys,
I have one sales guy based in Miami USA, who connects using a CAG and
AAC to our offices in Dublin over the internet.
He has been experiencing disconnects al lot recently a few times a week
and when he tries to come back and log in it should pick up his session
again but it doesn't always do this in fact most of the time he can't
get back in again.
I'm running XenApp5 on 2003 server and AAC 4.5 Patch 5 and 4.6 CAG. No
other remote users seem to be having this issue but they are mainly
based round Europe.
What can I even start to check to see what's happening. I have a feeling
there's a drop in his connection or the round trip time is causing the
session to disconnect.
Any pointers on were to start. I thinking a trip to Miami although I
doubt that's going to fly!
Thanks
Ronnie
Ronnie Hamilton
Senior Network Engineer
Lufthansa Technik Airmotive Ireland
IT Department
Naas Road, Rathcoole
Co. Dublin, Ireland
Phone: +353 1 401 1253
E-mail: ronnie.hamilton@xxxxxxx <mailto:ronnie.hamilton@xxxxxxx>
www.ltai.ie
Visit our website : www.ltai.ie
__________________________________________
Lufthansa Technik Airmotive Ireland Limited. Registered in Ireland. Reg. No.
45999. Registered Office: Naas Road, Rathcoole, Co.Dublin.
Lufthansa Technik Airmotive Ireland Leasing Limited. Registered in Ireland.
Reg. No. 140891. Registered Office: Naas Road, Rathcoole, Co.Dublin.
__________________________________________
The information in this email and in any attachments is confidential and may be
privileged. If you are not the intended recipient, please destroy this message,
delete any copies held on your systems and notify the sender by return email.
You should not read, retain, copy, disseminate, distribute, disclose or use
this email or its contents in any way. Any such action is strictly prohibited.
Thank you.
Other related posts:
