I know a while back some people were having a problem with some of the issues that are fixed in this update: http://support.citrix.com/kb/entry.jspa?entryID=14569&categoryID=1903 Citrix is pleased to announce the release of EdgeSight 4.5 Agent Service Pack 1. The EdgeSight Agent Service Pack 1 software version 4.5.3261 is now generally available. Citrix recommends that all customers carefully review the readme contained in the Service Pack 1 download and start planning the upgrade. The attachment on this page contains the 4.5 Agent software only and no update to the server software. This service pack updates both the EdgeSight for Presentation Server and EdgeSight for Endpoints products. Agent Fixes and Enhancements . Addressed an application conflict with Trimble Geomatics Office. . Addressed a problem that caused network timeouts in certain configurations of ISS Proventia. . Addressed a Java startup problem that prevented some applications from creating a Java virtual machine. . Addressed a permissions issue that may result in Citrix EUEM data not being collected and in multiple Citrix EUEM application Event Log warnings. . Resolved an issue where an error was displayed indicating a USB device was still in use after attempting to safely remove the device, even though a stop command had been issued. . Addressed an installation issue where components shared with Presentation Server were removed when the EdgeSight for Presentation Server agent was uninstalled. . Addressed an issue where NT Event Log alerts were not uploaded to the EdgeSight Server after the receipt of an alert configuration from the server. Andrew Gilwood CS Ltd Registered Office : 197 Leechmere Road, Sunderland, UK, SR2 9DL. No. 6099397 England