[THIN] Re: Recovered Word Files Pane - Default Profile
- From: "Carl Stalhood" <cstalhood@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 12 Aug 2005 08:10:46 -0500
I bet somebody was using Word while in Install mode. Check this same key under
the shadow key or you can simply search
the registry and delete any instance of Resiliency you find.
Look in HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\Microsoft\Office\(VERSION)\Word\Resiliency. Delete it
if you find it that. That key is
propagated to all users when they log in to Citrix.
I primarily see this in Word XP and not Word 2003.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Dogers
Sent: Friday, August 12, 2005 4:06 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Recovered Word Files Pane - Default Profile
It's:
HKCU\Software\Microsoft\Office\(VERSION)\(APP)\Resiliency
VERSION obviously depends on which version you have, 2003 is "11.0",
subtract 1 for each previous generation.
APP is Word/Excel/etc, whichever program is showing the recovered files.
Delete the whole Resiliency key, it gets made and removed by the apps as needed.
Andrew
On 12/08/05, Tom Flanagan <tflanagan@xxxxxxxxxxxx> wrote:
> Hi All
>
> I have a couple of problems relating to some niggly profile problems for
> my non-admin citrix users. One problem is that when any user (except me
> - domain admin) open word on citrix they get these 3 recovered files
> appear. All users get it.
>
> The setup here is TWO PS3.0 servers running W2k3, Office XP SP3.
> Connecting to the desktop application. 40 users
>
> I have done some testing. Server Names Are Citrix1 and Citrix2 .
>
> If I logon and get CITRIX1 as my server > Open word > receive the
> recoverd files pane > choose NO.delete files > log off > logon again >
> get CITRIX1 as my server > Open Word > DO NOT receive the recoverd files
> pane. It will stay off as long as I keep getting CITRIX1 as my server.
>
> If I then receive CITRIX2 as my server after clearing the recovered
> files from a CITRIX1 logon I DO NOT receive the recoverd files pane on
> the first instance. When I log off CITRIX2 and log back on to any of
> the servers the recovered files pane reappears with the same three
> files.
>
> I believe there is a problem on on "CITRIX2" that when the user logs off
> these recovered file settings are saving back to the users roaming
> profile. I just don't know where this setting is in the default user
> profile.
>
> HARD EMAIL TO FOLLOW? Any ideas.
>
> Tom Flanagan
> IT Officer
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