[THIN] Receiver Diagnostic Tool

  • From: Greg Reese <gareese@xxxxxxxxx>
  • To: Thin <thin@xxxxxxxxxxxxx>
  • Date: Tue, 6 Jan 2015 10:43:44 -0600

Passing this along in case you missed it over the holidays.

https://support.citrix.com/article/CTX141751

*Description*

The Receiver Diagnostics Tool for Windows enables Administrators to collect
and upload key data from various components of Citrix Receiver installed on
Windows end points.

The information can then be shared with Citrix Technical Support using
secure uploads to diagnose and troubleshoot cases.

This tool encompasses the same functionality found in the existing CDF
Control Utility <http://support.citrix.com/article/CTX111961> to capture
CDF Logs as well as additional data collection such as System and Registry
Information, System and Application Event Logs and DirectX Diagnostics Log.

The Receiver Diagnostics Tool utilizes the existing Citrix Insight Services
(CIS) platform to centralize and securely manage all uploaded data for an
active case. For more information on CIS see CTX131233 - FAQ: Citrix
Insight Services <http://support.citrix.com/article/CTX131233>


The tool is very easy to use and allows you to upload the log files to *CIS
(Citrix Insight Services)* for analysis.


Greg

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