[THIN] Re: RDP error

  • From: "Dean Theophilou" <dino7@xxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 22 Oct 2002 16:12:54 -0700

What OS are you using on the client machine?  If it's not 2k or XP, then I'm
guessing you are simply out of licenses.  Once you use a license, it's gone
for good (actually, MS allows one, and only one, re-issuance of TS CALs),
even if you delete the licensing key on the client.

Dean Theophilou

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-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On Behalf
Of Gordon Olson
Sent: Tuesday, October 22, 2002 3:59 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error


We are using TS only on these machines. I deleted the MSLicensing key,
no errors are recorded in the logs, I wish there were. We don't even get
to a logon screen, once we insert the ip address of the machine that we
want to connect to in the RDP client screen and hit enter we get the
error.=20

I thought it was licensing as well, I have deleted that key in the past
on users machine and it seemed to take care of the problem. But this is
different because in the past if I had a licensing issue it would not
allow me to log on to any server. This one lets me log on to every
server but two.=20

-----Original Message-----
From: Dean Theophilou [mailto:dino7@xxxxxxxxxxxxx]=20
Sent: Tuesday, October 22, 2002 2:50 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error



Are you using Citrix or are you using the TS Client?  If you are using
Citrix, install the latest service pack.  If not, then all I can say is
that it definitely sounds like a licensing issue (although I can't be
sure).  Can an admin log on to the TS from that user's machine?  Have
you already tried deleting the MSLicensing key from the user's machine?
Is an error logged in the Security log?  If so, what's the error number
and source?


Dean Theophilou


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privileged. Unless you are the addressee (or authorized to receive for
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dino7@xxxxxxxxxxxxx, and then delete the message.

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Gordon Olson
Sent: Tuesday, October 22, 2002 3:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error


Thank you, yep, I got a blank screen

-----Original Message-----
From: Dean Theophilou [mailto:dino7@xxxxxxxxxxxxx]=3D20
Sent: Tuesday, October 22, 2002 2:20 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error



Go to the command prompt and type in this command:

telnet <your.TS.server.IP.address> 3389

If the command prompt screen goes blank, then you've connected to the
TS. Otherwise, you'll get a message saying that you couldn't connect,
and you have a network issue rather than a TS issue.  Hope this helps.

Dean Theophilou


This message contains information which may be confidential and
privileged. Unless you are the addressee (or authorized to receive for
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or any information contained in the message.  If you have received the
message in error, please advise the sender by e-mail reply to
dino7@xxxxxxxxxxxxx, and then delete the message.

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Gordon Olson
Sent: Tuesday, October 22, 2002 2:57 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error


No, don't see any differences at all. You never get to the point where
it prompts for a username and password, the error comes up as soon as
you hit OK afte entering the ip address of the server you would like to
connect to.



-----Original Message-----
From: Murphy, Brian [mailto:bmurphy@xxxxxxxxxxxxxxxxxxx]=3D3D20
Sent: Tuesday, October 22, 2002 12:02 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: RDP error


Is there anything different in regard to the Log On Local right of these
two systems?  For example, have you defined a different GG for access to
this system versus the others?

Also, is this system running www and if so are there any restrictions on
the Ip Security Tab?



-----Original Message-----
From: Gordon Olson [mailto:golson@xxxxxxxxxx]=3D3D20
Sent: Tuesday, October 22, 2002 2:37 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: RDP error



Yes, I have not found another machine that could not connect. It only
appears that this machine is having an issue. What is weird is that he
can connnect to all servers but two. It is one of those two that we need
him on.

-----Original Message-----
From: Murphy, Brian [mailto:bmurphy@xxxxxxxxxxxxxxxxxxx]=3D3D3D20
Sent: Tuesday, October 22, 2002 11:23 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: RDP error


Can other devices connect to this server or is it specific to one client
device? Thanks.

-----Original Message-----
From: Ziots, Edward [mailto:EZiots@xxxxxxxxxxxx]=3D3D3D20
Sent: Tuesday, October 22, 2002 1:31 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: RDP error



Possibly the Terminal Services License that the station has obtained has
gone awry? Have you deleted the license and have it re-try.=3D3D3D20

Can you detect if Port 3389 is available from the affected PC's?

Ed

-----Original Message-----
From: Gordon Olson [mailto:golson@xxxxxxxxxx]
Sent: Tuesday, October 22, 2002 1:14 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RDP error


This is sort of strange. I have a client machine that can connect to
some of the Terminal Servers and not connect to others. The error from
one of the machines is: The client could not establish a connect to the
remote machine. I have seen this before when licensing was an issue but
when that happens you cannot connect to any TS. All the Terminal Servers
are on the same subnet. We can ping.  Any ideas? =3D3D3D20 Gordon

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