Blow away their profile and see if it recreates one. ----- Original Message ---- From: Jeff Pitsch <je To: thin@xxxxxxxxxxxxx Sent: Monday, December 19, 2005 1:25:41 PM Subject: [THIN] Re: Quicklaunch bar in TS Ok, so close. I can pull up the context menu that has the toolbars but they are all greyed out. I've made sure disable custom toolbars is disabled (as in doesn't apply). Any other ideas? Jeff Pitsch On 12/19/05, Andrew Wood <andrew.wrote: Or make sure someone hasn't enabled the policy setting to enable the 'classic' layout - that does the same thing iirc. In XP/W2k3 there's also a 'disable custom toolbars' that mightn't help either. From: thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig http://ThinHelp.com Sent: 19 December 2005 16:22 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Quicklaunch bar in TS Should be able to logon as admin and add it under change user /install also. Jim