The case sensitivity has caught me a few times too. That's why I always pull up printcfg on their machine to see the exact spacing, spelling, and case. If you don't find anything there you might try bypassing the CMC GUI and make a manual entry in the wtsuprn.inf file and see if that changes things. I've never gotten around to switching to the GUI, so I'm not sure whether it or the wtsuprn.inf file would take precedence. Paul >>> Euan.Cooper@xxxxxxxxxxxx 01/19/04 03:47PM >>> Check the spelling[1] VERY carefully - I had problems with a canon bubblejet that turned out to be an extra space in the Win9.x driver name. -Ec 1 Including the case IE BubbleJet is not the same as Bubblejet -----Original Message----- From: Michael Boggan [mailto:MBoggan@xxxxxxxxxxx] Sent: Tuesday, 20 January 2004 9:12 a.m. To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Printing checked that too. i get a message that the printer cannot be created because the driver that is called is not in the compatability list. but it IS in the list of allowed drivers. _________________________________ Michael Boggan Network Engineer/Citrix Admin Virtual Desktop Inc. Dallas, Texas Ph: (972) 960-6400 Fax: (972) 960-6445 email: mboggan@xxxxxxxxxxx http://www.virtualdesktopinc.com _________________________________ For Technical Support during business hours please send email to support@xxxxxxxxxxx or call the above toll free number for afterhours support. -----Original Message----- From: Euan Cooper [mailto:Euan.Cooper@xxxxxxxxxxxx] Sent: Monday, January 19, 2004 2:20 PM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Printing The only think I would add to Paul's advice is to look at the event logs on your servers - often a good clue there when having problems with auto created printers. -Ec -----Original Message----- From: Paul DeHaan [mailto:wppad@xxxxxxxxx] Sent: Tuesday, 20 January 2004 6:56 a.m. To: thin@xxxxxxxxxxxxx; MBoggan@xxxxxxxxxxx Subject: [THIN] Re: Printing The LJ4 sure is a sweet driver that makes life a lot easier, but it isn't always the best choice. I'd still publish the printcfg app and see what it shows for the particular printers, and try manually connecting. Go to http://www.printingsupport.com/ and find the wtsuprn.inf file. See what drive they map for your specific printer. It's a good reference list, but does require some tweaking. Regards, Paul >>> MBoggan@xxxxxxxxxxx 01/19/04 12:16PM >>> some create just fine and some do not. even if they are mapped to LJ 4 drivers. _________________________________ Michael Boggan Network Engineer/Citrix Admin Virtual Desktop Inc. Dallas, Texas Ph: (972) 960-6400 Fax: (972) 960-6445 email: mboggan@xxxxxxxxxxx http://www.virtualdesktopinc.com _________________________________ For Technical Support during business hours please send email to support@xxxxxxxxxxx or call the above toll free number for afterhours support. -----Original Message----- From: Paul DeHaan [mailto:wppad@xxxxxxxxx] Sent: Monday, January 19, 2004 10:41 AM To: thin@xxxxxxxxxxxxx; Michael Boggan Subject: [THIN] Re: Printing Is it just that printer that isn't auto-creating, or is it all of them? This has happened for me in the past if I map a driver that isn't quite compatible. You can try publishing the printcfg util and see if the user can manually connect to the printer. If not, try another driver. If it's happening for all the printers, look at your advanced settings in the Citrix Connection Configuration under ica-tcp. Regards, Paul >>> MBoggan@xxxxxxxxxxx 01/19/04 10:07AM >>> Using Citrix XPe on WinNT TSE. I have added a printer driver to the compatability list allowing only the drivers in the list, and i have created the mapping in the printer mapping in the cmc. but when the user logs in it still will not autocreate there printer. any ideas why this is happening? _________________________________ Michael Boggan Network Engineer/Citrix Admin Virtual Desktop Inc. Dallas, Texas Ph: (972) 960-6400 Fax: (972) 960-6445 email: mboggan@xxxxxxxxxxx http://www.virtualdesktopinc.com <http://www.virtualdesktopinc.com/> _________________________________ For Technical Support during business hours please send email to support@xxxxxxxxxxx or call the above toll free number for afterhours support. ******************************************************** This Week's Sponsor - RTO Software / TScale What's keeping you from getting more from your terminal servers? Did you know, in most cases, CPU Utilization IS NOT the single biggest constraint to scaling up?! 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