[THIN] Re: Printer Weirdness
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Wed, 16 Jul 2003 21:19:45 +1000
HI,
We spent quite a bit of time, with HP involved (Rob Tuft), in finding out
that a lot of the newer HP printer drivers had a bug where the driver would
stay in memory until the user logged out. As HP added more driver
functionality and complexity (more DLLS, bigger memory footprint) this could
result in a server not being able to load any more printer drivers into
kernel memory. And everybody who tried to print to that printer, or others
using the same driver, couldn't print. After a while, as users logged out,
things would start working again.
HP discovered the same problem in their win2k drivers, but were working with
Microsoft to resolve this problem.
Course I thought that they had, fixed it I mean. Though what you're
describing seems awfully familiar.
The only "fix" with NT 4 was to restrict the number of drivers used,
generally by using the same drivers for a series of HP printers, and using
native, non-HP supplied drivers wherever possible.
Regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Systems
18 Heussler Terrace, Milton 4064
Queensland Australia
tel +61 7 32467704
-----Original Message-----
From: Grant Alexander [mailto:Grant.Alexander@xxxxxxxxxxxxx]
Sent: Wednesday, 16 July 2003 11:51 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Printer Weirdness
We have recently "upgraded" from Windows NT TSE to Windows 2000 Terminal
Services (Citrix Metaframe XP in both scenarios). We have a Windows NT
server doing file and print.
From time to time we experience a problem where one of the Citrix servers
will take a dislike to one make/model of a printer. Anyone who has that
printer set as their default printer will be unable to print. When trying
to print a test page to one of these printers as administrator I get "Test
page failed to print."
I thought this must have been a problem in the Windows NT printer subsystem,
but it has been showing up under Windows 2000 TS. Yesterday on server
turned its nose up at HP LaserJet 2100s; today its the HP LaserJet 4V. It
is only one server in the farm - the other two are quite happy with the
printer.
I can print test pages from the WinNT file and print box.
I can select the out of favour printer and change the printer driver to HP
LaserJet 4 and BINGO it prints. I have tried restarting the spooler. It
doesn't work.
So far the only fool proof way of getting these printers back in favour is
to reboot the server. YUCK.
Any ideas/suggestions etc?
Grant Alexander
Computing Systems Manager
PF Olsen and Company Limited
Ph: 07 921 1016 ext 830
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