[THIN] Re: Permissions and printing (cont)
- From: "Gunn, Jeff" <Jeff.Gunn@xxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Thu, 18 Sep 2003 14:11:21 -0400
Stuart -
The issue is consistently screwed up across the whole farm? Do you get the
same behavior for all non-admin users regardless of the time of day, server
load, and printer they are printing to?
Would it be possible for you to slice off a machine, maybe after hours, to
dig around on?
I would look, as you said, for a permissions problem as a first cause -
maybe the print process is unable to access a resource (DLL, temp file,
network resource, etc) and is retrying until finally giving up and
continuing. Trying to track something like that with Filemon or Regmon
might be a challenge with users working on the system - especially if you
get high user count per box - but if the problem is consistently
reproducible, then "borrowing" a server temporarily or testing after hours
would make it easier.
-Jeff
> -----Original Message-----
> From: Brian Madden [mailto:brian@xxxxxxxxxxxxxxx]
> Sent: Thursday, September 18, 2003 12:18 PM
> To: thin@xxxxxxxxxxxxx
>
> This is a long shot, but could it be related to the print
> priority (1-99 I
> think)...
>
> I guess I'm wondering if something is getting bogged down,
> but the admin's
> job gets top priority in the queue so it moves right through.
> Of course
> while that could explain why it flies for admins, it wouldn't
> explain what
> was causing your problem.
>
> Brian
>
> Brian Madden
> 202.302.3657
> brian@xxxxxxxxxxxxxxxx
> --------
> Visit www.brianmadden.com for thin client white papers, books, product
> reviews, courseware, and training videos.
>
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
> Of Stuart Hall
> Sent: Thursday, September 18, 2003 11:56 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Permissions and printing (cont)
>
> Hi Ron,
>
> No, I don't use the UPD...it sucks in FR1.
>
> The weird part is if an Admin logs in and prints the same job
> it prints
> fast. If a regular user prints it takes 30 minutes. We did a recent
> upgrade that just involved copying some new DLL's for our
> application. Not
> sure if that's related.
>
> It definitely appears to be permissions, I'm just not sure
> where..my spool
> folder has read and execute.
>
> Any big Citrix brains have any ideas? Should I just push the
> issue for FR3?
>
>
> Thanks,
> Stuart
>
> Msg: #33 in digest
> Subject: [THIN] Re: Printing and permissions
> Date: Tue, 16 Sep 2003 19:40:05 -0500
> From: "Ron Oglesby" <roglesby@xxxxxxxxxxxx>
>
> Not using the UPD are ya? If look at a user's printn job that
> is slow does
> it have [PCL4:UPD] or something to that affect after it.
>
>
> Ron Oglesby
>
> Senior Technical Architect
>
>
>
> RapidApp
>
> Office 312.372.7188
>
> Mobile 815.325.7618
>
> email roglesby@xxxxxxxxxxxx
>
>
>
> -----Original Message-----
> From: Stuart Hall [mailto:SHall@xxxxxxxxxxxxxx
> <mailto:SHall@xxxxxxxxxxxxxx>
> ]
> Sent: Tuesday, September 16, 2003 7:11 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Printing and permissions
>
>
>
> 16 server XP FR1 farm with custom mortgage application called
> Empower.
> Network printers are being mapped as client printers.
>
> ~700 users at 30 different locations who do a ton of printing (think
> refi paperwork at a mortgage company). All is well until recently,
> large print jobs are taking upwards of 30 minutes to process.
>
> Here's the kicker........if you're an admin on the citrix box
> and print
> your print job FLYS. If you're a user, it's dog slow....and I'm not
> sure why.
>
> Ideas? Thoughts on FR3 and printing?
>
> Thanks in advance!
>
> Stuart Hall
> Accredited Home Capital
> San Diego, CA - HQ
>
>
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