[THIN] Re: PS4 hotfix installer error

  • From: "BRUTON, Malcolm, FM" <Malcolm.BRUTON@xxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Wed, 28 Sep 2005 08:19:30 +0100

Just to explain what we do as it will help explain why we get this error.
 
Basically we have an automated build using altiris that installs using an
mst transform for MetaFrame XP.  It automatically puts it in the right farm
and zone etc.  We run a chfarm to move it a test farm which we toy with.  We
then test patch upgrades and whatever.  We were testing a few features of
PS3 and PS4 and were getting this error when trying to apply the latest PS4
rollup.
 
I suspect the reason for this is the transform that it's trying to use no
longer has any correlation with it's current configuration.  e.g. the farm
name of the server etc is completely different to what's in the transform.
 
removing
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\E7D590508AB4F5047A15C
5C581FB0554\Transforms=xxxxxxxxxxx
 
fixed this for us.  We just did a search for the name of the transform in
the register and this was the only place it lived.  We guessed it was the
transform from the logging as that was the last entry in the msiexec log
file that we generated when trying to install the patch.
 
Hope this explains it
 
Malcolm
 
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jeff Pitsch
Sent: 27 September 2005 17:33
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PS4 hotfix installer error



BRILLIANT!!!!!
 
that's exactly what it was.  I'm curious though, what reg entry did you
remove?  I removed everything I found but I'm curious if it's one particular
entry.
 
You have my undying gratitude!
 
Jeff

 
On 9/27/05, BRUTON, Malcolm, FM <Malcolm.BRUTON@xxxxxxxx
<mailto:Malcolm.BRUTON@xxxxxxxx> > wrote: 

Turn on full logging with msiexec when you install.  Look for any error in
the log file.  We found MetaFrame looking for a Transform file when
installing.  Removing the transform location form the registry fixed a very
similar issue for us trying to patch PS4. 
 
Malcolm
 
PS our error was slightly different than yours...
 
Event Type: Information
Event Source: Application Popup
Event Category: No
Event ID: 26
Date:  26/09/2005
Time:  09:04:35
User:  N/A
Computer: ######### 
Description:
Application popup: msiexec.exe - Application Error : The instruction at
"0x74734bb7" referenced memory at "0x00000000". The memory could not be
"read".
 
Click on OK to terminate the program

 
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
<http://go.microsoft.com/fwlink/events.asp> .


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>
[mailto:thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On
Behalf Of Jeff Pitsch
Sent: 26 September 2005 20:12 
To: thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx> 
Subject: [THIN] PS4 hotfix installer error



I'm trying to install PS4 hotfix PSE400W2K3014.msp and when it tries, either
through IM or locally, it errors out on msiexec.  All other MSI's will
install but not this.  I've reinstalled installer (latest 3.1 v2).  the
error in the event log is this: 
 

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1013
Date:  9/26/2005
Time:  3:05:41 PM
User:  UFPIAD\SA-Citrix
Computer: GRCITRIX01
Description:
Internal MSI error. Installer terminated prematurely. 

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
<http://go.microsoft.com/fwlink/events.asp> .


 

thanks ahead of time

Jeff



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