[THIN] Re: PNAgent intermittent connectivity issue
- From: Angela Smith <angela_smith9@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 21 Jul 2010 21:00:02 +1000
Hi Jeremy
The PNAgent site is already configured to not use a Proxy. I will add the
PNAgent URL to trusted zone just to be sure. Would have thought more users
would be affected if it was an IE setting as everyone is configured with the
same settings.
I saw some similar posts but they involved DMZ's. My WI Servers are all on the
Internal Network so the setup "should" be simple... Im trying not to call
Citrix on this one... Need to save my support calls :)
Ang
Subject: [THIN] Re: PNAgent intermittent connectivity issue
Date: Wed, 21 Jul 2010 17:45:58 +1000
From: Jeremy.Saunders@xxxxxxxxxxxxxx
To: thin@xxxxxxxxxxxxx
Two things to check here Ang… 1) If the PNAgent site is located on an
internal Web Interface server, configure the PNAgent site NOT to use a Poxy.
Alternatively, ensure you configure proxy exclusions for the Web Interface
server. Going through a proxy can come down to a timing issue, which can be
flaky at times.2) Ensure that the PNAgent URL for the Web Interface server
is added to the IE Trusted Zone. Although I think your issue is more related to
the proxy. Cheers,Jeremy. From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Angela Smith
Sent: Wednesday, 21 July 2010 3:27 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] PNAgent intermittent connectivity issue Hi
I have an intermittent issue with PNAgent 11.2 where some clients fail to login
and enumerate Apps. I receive the following error:
The remote server failed to execute the application launch request. Please
contact your Administrator for further details.
followed by
Citrix online plug-in could not contact the server. Please check your network
connection.
I can confirm the Citrix Web Client works fine on the same machine. I manually
changed the PNAgent server to use the secondary WI Server same issue so the
issue is not with the WI Servers as it occurs on both. Other clients run
PNAgent just fine. I uninstalled and reinstalled 11.2 client - same issue. I
uninstalled V11.2 then installed V12 client - same issue. Ive seen this on a
few clients and we ended up rebuilding the workstations. Would be great if I
can find a solution.
Any ideas?
Thanks
Ang
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