[THIN] Outlook 2000: Temporary Folder issue with SR-1+

  • From: "Seay, Will" <WSeay@xxxxxxxxxxxx>
  • To: <Thin@xxxxxxxxxxxxx>
  • Date: Thu, 6 Mar 2003 11:42:49 -0600

I applied SR-1 to our Office 2000 installation on our Citrix XP terminal
server farm several months ago with no problems.  However, recently an
issue has surfaced which users not being able to open or save
attachments.
 
As it turns out, SR-1 evidently changes the default location of the
Outlook temporary folder from
C:\Documents and Settings\%username%\Local Settings\Temporary Internet
Files\OLK32C\
to
C:\WINNT\Temporary Internet Files
 
Since I try to keep the servers locked down fairly well, none of our
typical users have Write permissions to the WINNT folder.  As a
short-term fix I have allowed them to have write access, but I am
worried that having several TS users in the same folder at the same time
may cause more problems down the road.  I think we all know how much
most Microsoft OS's and applications use these various temp folders, and
how sometimes the only way to fix that strange crash is to clean them
out.
 
The path to the Temp folder is created in this registry key for each
user:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\Outlook
SecureTempFolder
 
If the key already exists, the key is not changed.  The problem comes in
with new users trying to open or save an attachment for the first time,
at which time the key is generated and the path is automatically
defined.  I am hoping to figure out how to define that path so I can
change it back to their profile directory instead of WINNT.
 
Has anyone else experienced this problem?  Microsoft does not seem to
see this as an issue of any concern and does not report any widespread
problems with this issue.  I have a ticket open with Premier Support at
this time. Supposedly Outlook 2002 (XP) does not have this same problem,
but upgrading to the new version is not always the best option in my
opinion.
 
--------------------------------------
Will Seay * Terminix SOS
wseay@xxxxxxxxxxxx
--------------------------------------
 

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