[THIN] Re: Offline Printers
- From: "Hamilton, Ronnie" <ronnie.hamilton@xxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Mon, 20 May 2013 09:24:29 +0100
It’s not that there is port security set up for those devices.
I have seen it here with MAC authentication on the ports with printers going
off line and you can’t even ping them, it was down to a firmware issue on our
HP switches.
Regards,
Ronnie
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Magnus Hjorleifsson
Sent: 18 May 2013 06:02
To: thin@xxxxxxxxxxxxx
Cc: thin
Subject: [THIN] Re: Offline Printers
Did you turn off the bi directional crap
Sent from my iPhone
On May 17, 2013, at 13:26, Jason CitrixADmin <jasoncitrix@xxxxxxxxx> wrote:
I re-installed it locally. It is an autocreated printer. The drivers
on the server are either the HP laserJet 4 (if we setup the mapping) or the
UPD. In either case it goes offline as soon as we try to print to it. That is
offline on the server. I get the feeling that it is an issue with the printer
and the fact that it uses the LPT1 port because the user has other printers
installed on her PC an they do not have the same issue, but they are either USB
or Network printers.
On Thu, May 16, 2013 at 11:28 AM, Hamilton, Ronnie
<ronnie.hamilton@xxxxxxx> wrote:
Jason
When you say you have reinstalled the driver have you actually removed
its first manually.
· Stop the spooler service
· Open the registry
· Check which files are associated with the following printer
keys from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3
· Make a note of the files associated with the printer
* Delete the key.
* Go to c:\WINNT\system32\spool\drivers\w32x86\3\
* Delete the files that you have written down.
* Restart the spooler service
* This should have removed the offending printer.
I used to have to go through this process to remove the print drivers
completely from Citrix servers in the past and it will be the same on the
client, as some .dll file may be corrupted and is hanging round.
Regards,
Ronnie
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jason CitrixADmin
Sent: 16 May 2013 13:58
To: thin
Subject: [THIN] Offline Printers
I have one customer trying to print with an HP LaserJet 4250 PCL6.
They are on a windows XP machine and running client version 9.23. THe printer
is connected by LPT1 and everytime they try to print, the printer goes offline
in their session.
The strange part is that the local IT person recreated their local
windows profile, the printer worked for a few days, and then started doing the
same thing again.
I have tried re-installing the printer locally as awe as using the HP
laserJet 4 driver and the Citrix universal driver in mapping in their session
and nothing seems to work.
I even re-installed the printer locally using Just the HP laserjEt 4
driver and had the same result. I canot figure out what the issue here is. We
have PS 4.5 running on WIN2k3 x64 with all roll-ups current. THey are the only
user out of over 2000 experiencing this issue.
Visit our website : www.ltai.ie
__________________________________________
Lufthansa Technik Airmotive Ireland Limited. Registered in Ireland.
Reg. No. 45999. Registered Office: Naas Road, Rathcoole, Co.Dublin.
Lufthansa Technik Airmotive Ireland Leasing Limited. Registered in
Ireland. Reg. No. 140891. Registered Office: Naas Road, Rathcoole, Co.Dublin.
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