[THIN] Re: Offline Printers

  • From: "Hamilton, Ronnie" <ronnie.hamilton@xxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Mon, 20 May 2013 09:24:29 +0100

It’s not that there is port security set up for those devices.


I have seen it here with MAC authentication on the ports with printers going 
off line and you can’t even ping them, it was down to a firmware issue on our 
HP switches.





From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Magnus Hjorleifsson
Sent: 18 May 2013 06:02
To: thin@xxxxxxxxxxxxx
Cc: thin
Subject: [THIN] Re: Offline Printers


Did you turn off the bi directional crap 

Sent from my iPhone

On May 17, 2013, at 13:26, Jason CitrixADmin <jasoncitrix@xxxxxxxxx> wrote:

        I re-installed it locally.  It is an autocreated printer.  The drivers 
on the server are either the HP laserJet 4 (if we setup the mapping) or the 
UPD.  In either case it goes offline as soon as we try to print to it. That is 
offline on the server.  I get the feeling that it is an issue with the printer 
and the fact that it uses the LPT1 port because the user has other printers 
installed on her PC an they do not have the same issue, but they are either USB 
or Network printers.



        On Thu, May 16, 2013 at 11:28 AM, Hamilton, Ronnie 
<ronnie.hamilton@xxxxxxx> wrote:



        When you say you have reinstalled the driver have you actually removed 
its first manually.


        ·       Stop the spooler service

        ·       Open the registry

        ·       Check which files are associated with the following printer 
keys from:

NT x86\Drivers\Version-3

        ·         Make a note of the files associated with the printer 

        *       Delete the key.
        *       Go to c:\WINNT\system32\spool\drivers\w32x86\3\   
        *       Delete the files that you have written down.
        *       Restart the spooler service
        *       This should have removed the offending printer.


        I used to have to go through this process to remove the print drivers 
completely from Citrix servers in the past and it will be the same on the 
client, as some .dll file may be corrupted and is hanging round.





        From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On 
Behalf Of Jason CitrixADmin
        Sent: 16 May 2013 13:58
        To: thin
        Subject: [THIN] Offline Printers


        I have one customer trying to print with an HP LaserJet 4250 PCL6.  
They are on a windows XP machine and running client version 9.23.  THe printer 
is connected by LPT1 and everytime they try to print, the printer goes offline 
in their session.  

        The strange part is that the local IT person recreated their local 
windows profile, the printer worked for a few days, and then started doing the 
same thing again.   

        I have tried re-installing the printer locally  as awe as using the HP 
laserJet 4 driver and the Citrix universal driver in mapping in their session 
and nothing seems to work.  

        I even re-installed the printer locally using Just the HP laserjEt 4 
driver and had the same result.  I canot figure out what the issue here is.  We 
have PS 4.5 running on WIN2k3 x64 with all roll-ups current.  THey are the only 
user out of over 2000 experiencing this issue.




        Visit our website : www.ltai.ie 


        Lufthansa Technik Airmotive Ireland Limited. Registered in Ireland. 
Reg. No. 45999. Registered Office: Naas Road, Rathcoole, Co.Dublin.

        Lufthansa Technik Airmotive Ireland Leasing Limited. Registered in 
Ireland. Reg. No. 140891. Registered Office: Naas Road, Rathcoole, Co.Dublin.


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