Jason When you say you have reinstalled the driver have you actually removed its first manually. * Stop the spooler service * Open the registry * Check which files are associated with the following printer keys from: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\W indows NT x86\Drivers\Version-3 * Make a note of the files associated with the printer * Delete the key. * Go to c:\WINNT\system32\spool\drivers\w32x86\3\ * Delete the files that you have written down. * Restart the spooler service * This should have removed the offending printer. I used to have to go through this process to remove the print drivers completely from Citrix servers in the past and it will be the same on the client, as some .dll file may be corrupted and is hanging round. Regards, Ronnie From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jason CitrixADmin Sent: 16 May 2013 13:58 To: thin Subject: [THIN] Offline Printers I have one customer trying to print with an HP LaserJet 4250 PCL6. They are on a windows XP machine and running client version 9.23. THe printer is connected by LPT1 and everytime they try to print, the printer goes offline in their session. The strange part is that the local IT person recreated their local windows profile, the printer worked for a few days, and then started doing the same thing again. I have tried re-installing the printer locally as awe as using the HP laserJet 4 driver and the Citrix universal driver in mapping in their session and nothing seems to work. I even re-installed the printer locally using Just the HP laserjEt 4 driver and had the same result. I canot figure out what the issue here is. We have PS 4.5 running on WIN2k3 x64 with all roll-ups current. THey are the only user out of over 2000 experiencing this issue. Visit our website : www.ltai.ie __________________________________________ Lufthansa Technik Airmotive Ireland Limited. Registered in Ireland. Reg. No. 45999. Registered Office: Naas Road, Rathcoole, Co.Dublin. Lufthansa Technik Airmotive Ireland Leasing Limited. Registered in Ireland. Reg. No. 140891. Registered Office: Naas Road, Rathcoole, Co.Dublin. __________________________________________ The information in this email and in any attachments is confidential and may be privileged. If you are not the intended recipient, please destroy this message, delete any copies held on your systems and notify the sender by return email. You should not read, retain, copy, disseminate, distribute, disclose or use this email or its contents in any way. Any such action is strictly prohibited. Thank you.