[THIN] Re: Office XP slow
- From: "Ron Oglesby" <roglesby@xxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 16 Sep 2003 18:51:14 -0500
Well james this can be fun. First I would point you to Brian's
performance troubleshooting whitepaper, but if you don't have time for
that, sorry it's a good way to find your issue. If not I put some
comments inline:
Ron Oglesby
Senior Technical Architect
RapidApp
Office 312.372.7188
Mobile 815.325.7618
email roglesby@xxxxxxxxxxxx
-----Original Message-----
From: James Cannon [mailto:Mach1-70@xxxxxxxxx]
Sent: Tuesday, September 16, 2003 6:26 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office XP slow
We are experiencing some pretty severe slowdown in Office apps via
Citrix....By slowdown I mean that some users can get up to 1 1/2 lines
ahead of the screen.....We have tried speedscreen with FR3 with the
latest 7.0 client.
[Ron] This does you no good whatsoever if your low threshold for latency
hasn't been crossed.
We have tried bitmap caching and compression
enabled.
[Ron] Again network related, and caching does not have an affect on text
most times since they are not images and generally not big enough to
reach the cache minimum size anyway.
Hardware is a DL380 with dual 1 GB processors and 4 GB
RAM.....I can be the only user on the server and see this hesitation
though...
[Ron] at the console or remotely. If remotely what is the ping times to
the server when it happens (this would assume network problem but I am
not looking for latency here, or SSLR would have helped, I am looking to
see if it is responding to pings)
We are redirecting Appdata to a file server but it is on the
same Vlan as the Terminal Server...
[Ron]Have you tried it on a couple of users NOT re-directing their app
data. This may or may not be the problem. Lots of people do this.
Some other details are below....Any
help is appreciated.....
Citrix Metaframe XPe FR3
Office XP installed with default settings and the usual turned off such
as spell as you type, provide feedback with animation, etc
[Ron] Ok, have you started perfmon yet? If not that is the first thing
you have to do. Start with Proc utilization, Proc queue, available mem,
context switching etc. see if anything is pegged or if all counters drop
to 0 during the hangs
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