[THIN] Re: Office 97 Apps freezing in Citrix
- From: "Claus, Brian" <BClaus@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 14 Jul 2004 11:13:20 -0400
Good info Jeff....also...Make sure your Office 97 has all the security \
bug patches and rollups. Go to www.windowsupdate.com and click on
Office Updates to see if you're up to date. Maybe your problem is being
caused by a bug.
_____
Brian Claus, MCP, Network+, A+
Network Administrator
WESCO Distribution, Inc.
225 West Station Square Drive, Suite 700
Pittsburgh, PA 15219-1122
Phone: 412-454-2412
Fax: 412-454-2540
<mailto:bclaus@xxxxxxxxxxxxx> bclaus@xxxxxxxxxxxxx
_____
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Gunn, Jeff
Sent: Wednesday, July 14, 2004 11:10 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 97 Apps freezing in Citrix
Most of those settings should be in the registry, which means you can
update the central repository of registry settings by putting the server
into install mode, making the change, and putting it back into execute
mode. Assuming the app is written properly and tries to put the reg
keys into HKCU, then the terminal server will trap it all and place it
in (uh, I think) HKLM\software\microsoft\windows
NT\currentversion\terminal server\install.
The tricky bit is populating out those changes to existing users. IIRC,
the changes you make to registry keys in the manner described above
won't get automagically pushed out to the users if they already have
values set for those keys in their user hives; the values are only
pulled from the central point if the app goes to look for a setting and
doesn't find it in the user's hive. So, for example, if you want to
change the default templates folder in Word from the factory setting
(maybe c:\documents and settings\username\application
data\microsoft\templates) to the user's home drive (maybe h:\templates)
you may have to make the change, then blow away the user's profile so
they pull those settings next time they log in. Or push the settings in
a login script if you don't like deleting user profiles.
If you're unsure of where an app writes settings like the ones you're
looking to change, you can trap them using Regmon and/or Filemon from
Sysinternals.
-Jeff
_____
From: Matt Barys [mailto:MBarys@xxxxxxxxxxxxxxx]
Sent: Wednesday, July 14, 2004 10:21 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Office 97 Apps freezing in Citrix
The files get saved to our network storage device not locally. Also,
I'll check into the autosave feature. That brings another question about
Office and Citrix. If I want to turn off a feature or add a new toolbar
item for all to see, how would I do that? Log on as Administrator,
chgusr/ install, and then make my changes?
Thanks,
Matt
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Claus, Brian
Sent: Wednesday, July 14, 2004 8:22 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 97 Apps freezing in Citrix
Sounds like it could be a problem with your pathing or possibly your
profiles.
This would explain the periodic freezing (autosave feature turned on?)
Where are you saving your files to? If you're saving to the client hard
drive and the client is on a slow link...there's your answer.
_____
Brian Claus, MCP, Network+, A+
Network Administrator
WESCO Distribution, Inc.
225 West Station Square Drive, Suite 700
Pittsburgh, PA 15219-1122
Phone: 412-454-2412
Fax: 412-454-2540
<mailto:bclaus@xxxxxxxxxxxxx> bclaus@xxxxxxxxxxxxx
_____
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Matt Barys
Sent: Wednesday, July 14, 2004 9:13 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Office 97 Apps freezing in Citrix
Hi,
I was wondering if anyone else has experienced this problem I'm having.
We are using Office 97 with Metaframe 1.8 SP4/Windows 2000 and every
once in a while while typing in Outlook or Word, etc the cursor will
freeze for up to a minute before it comes back. This has also happened
when saving documents in Office. Is this a known issue? We have three
Citrix servers and it has happened on all three.
Thanks
Matt Barys
Systems Administrator
Fairrington Transportation
553 South Joliet Rd. Suite B
Bolingbrook, IL 60440
Phone: 630-783-5495
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