[THIN] Re: Office 2003 applications hang
- From: "Eilers, Lee" <lee4@xxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 21 Dec 2005 12:33:40 -0500
Per the Citrix box, Office 2003 is not supported for Virtual Memory
optimization, page 196 of the CTX-1256 PS4 course. It is due to the
Windows Rights Management protection of the DLL's associated with Office
2003.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Philip Walley
Sent: Wednesday, December 21, 2005 11:50 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: SPAM-LOW: Re: Office 2003 applications hang
in my encouters to date, disabling the memory optimizations will undo
what had been done.
Tim Mangan wrote:
> You did try just rebooting the thing, checking obvious like disk space
> etc?
>
> Also turning off mem optimization may not be enough -- you might need
> to undo what it did. I keep the PS4 mem opt stuff turned off so I'm
> not sure of the procedure, but if something was optimized, a kernel
> hook changes out the dll behind your back (look for .sfo files).
> Office shouldn't get optimized normally, but with security patches and
> the like, who knows?
>
> tim
>
> ----------------------------------------------------------------------
> --
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
> *On Behalf Of *Jeff Pitsch
> *Sent:* Wednesday, December 21, 2005 11:03 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* SPAM-LOW: [THIN] Re: Office 2003 applications hang
>
> ARGH! Now other processes are hanging!!!!
>
> Jeff Pitsch :(
>
> On 12/21/05, *Philip Walley* <mythinlist@xxxxxxxxx
> <mailto:mythinlist@xxxxxxxxx>> wrote:
>
> damn jeff, you've been having rough luck the past couple weeks. try
> changing up the voodoo dance or something......
>
> Jeff Pitsch wrote:
>
>> well we had an application hang already this morning. I've compared
>> the MST with a straight install onto TS and the options look the
>> same. Very very frustrating....
>>
>> On 12/20/05, *Jeff Pitsch* <jepitsch@xxxxxxxxx
> <mailto:jepitsch@xxxxxxxxx>
>> <mailto:jepitsch@xxxxxxxxx <mailto:jepitsch@xxxxxxxxx>>> wrote:
>>
>> Yea we've turned off the memory optimizations because of some issues.
>> I'm hoping we survive the rest of the week without any problems. that
>> will pretty much guarantee we will be turning off cpu optmization
>> across the farm at that point.
>>
>> Jeff Pitsch
>>
>>
>> On 12/20/05, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx
> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
>> <mailto: emann@xxxxxxxxxxxxxxxxxxxxx
> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
>>
>> No cpu or memory optimizations enabled. When I asked about it on the
>> list, I got a few people who said it caused major problems, and
>> others who said they have had good luck. Seemed to be hit/miss. I
>> have a few apps that could greatly benefit from memory optimizations,
>> but I'm leary to mess with anything since I'm not in a CPU or memory
>> deprived setup currently.
>>
>> ---------------------------------------------------------------------
>> ---
>> *From:* thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>
>> <mailto: thin-bounce@xxxxxxxxxxxxx
> <mailto:thin-bounce@xxxxxxxxxxxxx>> [mailto:
>> thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> <mailto:
> thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>>]
>> *On Behalf Of *Jeff Pitsch
>> *Sent:* Tuesday, December 20, 2005 2:55 PM
>> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx> <mailto:
> thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
>> *Subject:* [THIN] Re: Office 2003 applications hang
>>
>>
>> Evan, do you have cpu optimization enabled? I've disabled it and so
>> far no crashes. Considering that we had 6 crashes just this morning,
>> I'm beginning to wonder....
>>
>> Jeff Pitsch
>>
>>
>> On 12/20/05, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx
> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
>> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx
> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
>>
>> I'm running 2003 SP1 with PS4 and Office 2003 SP2. I haven't really
>> have any issues with Office, even when it was SP1. My users aren't
>> using IE through Citrix, so not much to speak of there. I know I've
>> seen IE crash when I tested it (as a domain admin) through ICA/RDP
>> when I went to yahoo.com <http://yahoo.com> <http://yahoo.com/>. It
>> doesn't crash
> if I
>> do it logged into the console. I thought that was odd, but haven't
>> looked into it yet since it's not necessary for my environment.
>>
>> My office install is straight via setup.exe, no custom MST. Any
>> changes are done via GPO or registry edits.
>>
>> Clients are mostly 9.0 and a few 9.1, web or PNAgent. I have a
>> variety of PS4 hotfixes, but not the hot fix rollup (yet).
>>
>> ---------------------------------------------------------------------
>> ---
>> *From:* thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>
>> <mailto:thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>>
> [mailto:
>> thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>
>> <mailto: thin-bounce@xxxxxxxxxxxxx
> <mailto:thin-bounce@xxxxxxxxxxxxx>>] *On Behalf Of *Pardee
>> Michael
>> *Sent:* Tuesday, December 20, 2005 12:25 PM
>> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> <mailto:thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
>>
>> *Subject:* [THIN] Re: Office 2003 applications hang
>>
>>
>> So you are running SP1 and still seeing the crashes?
>> That's not encouraging.
>>
>> On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
>>
>>> Yea didn't mention that did I. We are running Win2k3 w/SP1.
>>>
>>> Jeff Pitsch
>>>
>>>
>>> On 12/20/05, *Pardee Michael* < pardeemp.list@xxxxxxxxx
> <mailto:pardeemp.list@xxxxxxxxx>
>>> <mailto: pardeemp.list@xxxxxxxxx <mailto:pardeemp.list@xxxxxxxxx>>>
> wrote:
>>>
>>> We see these hangs/crashes with Office2003, IE, etc.
>>> way too often in our environment. I have been told that Windows2003
>>> SP1 is supposed to address this issue, so we are currently testing
>>> it. Is anyone else seeing this with SP1 already applied?
>>>
>>> On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
>>>
>>>> Typically what I do when installing Office 2003 is take the
>>>> settings that Office chooses when doing a TS install and then
>>>> configure that in my MST. that way I'm guaranteed the correct
>>>> settings are in there. As I said, I don't know what this other
>>>> person did.
>>>>
>>>> Jeff Pitsch
>>>>
>>>>
>>>> On 12/20/05, *Philip Walley* < mythinlist@xxxxxxxxx
> <mailto:mythinlist@xxxxxxxxx>
>>>> <mailto:mythinlist@xxxxxxxxx <mailto:mythinlist@xxxxxxxxx>>> wrote:
>>>>
>>>> that's some good stuff to know about guys. thanks
>>>>
>>>> Jeff Pitsch wrote:
>>>>
>>>>> We did a custom install using an MST so that we
>>>> could configure
>>>>> Outlook settings, etc for the
>>>> user. Unfortunatley I didn't create the
>>>>> MST so I'll have take a look through it to see
>>>> what's up.
>>>>>
>>>>> Thanks for the info.
>>>>>
>>>>> Jeff Pitsch
>>>>>
>>>>>
>>>>> On 12/20/05, *Grant, Lachlan ISMC:EX* <
>>>> Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>
>>>> <mailto:Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>>
>>>>> <mailto: Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>
>>>> <mailto:Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>>>>
> wrote:
>>>>>
>>>>> I've had similar issues before with 2003 on
>>>> TS. Did you do a
>>>>> custom installation of Office 2003?
>>>>> the office 2003 installer is aware of
>>>> terminal services, so you
>>>>> should use the default install options it
>>>> presents, then add
>>>>> anything in that you would like post-install.
>>>>>
>>>>> That was one the issues from memeory, we
>>>> did a full install of
>>>>> office and it would crash and hang randomly.
>>>>>
>>>>> lachlan.
>>>>>
>>>>> -----Original Message-----
>>>>> *From:* thin-bounce@xxxxxxxxxxxxx
>>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>>
>>>>> <mailto: thin-bounce@xxxxxxxxxxxxx
>>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>>>
>>>>> [mailto: thin-bounce@xxxxxxxxxxxxx
>>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>>
>>>>> <mailto: thin-bounce@xxxxxxxxxxxxx
>>>>> <mailto:thin-bounce@xxxxxxxxxxxxx>
>>>> <mailto:thin-bounce@xxxxxxxxxxxxx
> <mailto:thin-bounce@xxxxxxxxxxxxx>>>] *On Behalf
>>>> Of *Jeff Pitsch
>>>>> *Sent:* December 20, 2005 8:11 AM
>>>>> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
>>>> <mailto:thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>> <mailto:
>>>> thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> <mailto:thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>>
>>>>> *Subject:* [THIN] Office 2003
>>>> applications hang
>>>>>
>>>>> Office 2003 SP2. Citrix PS4 with
>>>> memory optimizations turned
>>>>> off and memory tuning turned
>>>> on. Typically it's Outlook but
>>>>> Word and Excel will just lock up
>>>> randomly in a Citrix
>>>>> sesssion. It doens't matter if it's a
>>>> seamless session or
>>>>> published desktop. sometimes we will
>>>> get this error message
>>>>> in the event logs:
>>>>>
>>>>>
>>>>> Event Type: Error
>>>>> Event Source: Application Hang
>>>>> Event Category: (101)
>>>>> Event ID: 1002
>>>>> Date: 12/19/2005
>>>>> Time: 3:46:10 PM
>>>>> User: N/A
>>>>> Computer: 351CITRIX01
>>>>> Description:
>>>>> Hanging application WINWORD.EXE ,
>>>> version 11.0.6568.0, hang
>>>>> module hungapp, version 0.0.0.0 <http://0.0.0.0>
>>>> <http://0.0.0.0/> <http://0.0.0.0/
>>>> < http://0.0.0.0/>>, hang
>>>>
>>>>> address 0x00000000.
>>>>>
>>>>> For more information, see Help and
>>>> Support Center at
>>>>>
>>>> http://go.microsoft.com/fwlink/events.asp
>>>> < http://go.microsoft.com/fwlink/events.asp>
>>>>>
>>>> <http://go.microsoft.com/fwlink/events.asp
>>>> < http://go.microsoft.com/fwlink/events.asp>>.
>>>>> Data:
>>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>>>>> 0010: 20 20 57 49 4e 57 4f 52 WINWOR
>>>>> 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
>>>>> 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
>>>>> 0028: 30 20 69 6e 20 68 75 6e 0 in hun
>>>>> 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
>>>>> 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
>>>>> 0040: 6f 66 66 73 65 74 20 30 offset 0
>>>>> 0048: 30 30 30 30 30 30 30 0000000
>>>>>
>>>>> Other times we get nothing and the only
>>>> thing to show that it
>>>>> is locked is the processor spikes to
>>>> either 25%, 50% or 75%
>>>>> (never to 100 though). I have just
>>>> turned off cpu tuning on
>>>>> the server to see if it makes a
>>>> difference. My feeling thoug
>>>>> his that an application will lock up
>>>> still but now take 100%
>>>>> of the cpu. Has anyone seen this
>>>> before and have a solution?
>>>>>
>>>>>
>>>>>
>>>>> Thanks all,
>>>>>
>>>>>
>>>>>
>>>>> Jeff Pitsch
>>>>>
>>>>>
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>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>
>>
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