[THIN] Re: Odd re-occurring network issue on clients with A-gateway vpn client

  • From: TSguy92 Lan <tsguy92@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Tue, 3 Nov 2009 09:06:54 -0800

Thanks for the reply Jeremy, I will give the 4.5.8 client a try with one of
our users who seems to get this error more often than others and see how it
goes.

Otherwise, once the firmware upgrade is completed, we'll hope that the 4.6
client resolves things.

Thanks again,

Lan

On Mon, Nov 2, 2009 at 11:18 AM, Jeremy Saunders <
Jeremy.Saunders@xxxxxxxxxxxxxx> wrote:

>  Hi Lan,
>
>
>
> I haven’t seen that issue before, but I have seen many weird issues
> occurring until version 4.5.8. This seemed to be really stable. I’ve
> uploaded it here for you:
> http://www.jhouseconsulting.com/downloads/SAC.zip. It includes my
> installation script for rolling it out with Altiris, or equivalent. Test it
> first! Or just manually deploy it, including the net6helper.
>
>
>
> Yes, you can run newer clients against older version CAGs without issues.
>
>
>
> Cheers,
>
> Jeremy.
>
>
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *TSguy92 Lan
> *Sent:* Tuesday, November 03, 2009 1:05 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Odd re-occurring network issue on clients with A-gateway
> vpn client
>
>
>
> Hello Thinner's. Hoping someone can help us sort out a long term solution
> to a very annoying re-occurring problem.
>
> Our access gateway's are currently running firmware version 4.5.7 (Upgrade
> to 4.6 is set to occur in about two weeks). The citrix secure access client
> version is 457121. (this issue has persisted through 2 version upgrades so
> far).
>
> On laptop systems that have the Secure Access client installed, after a
> user has been working remotely for any period of time and using vpn, when
> they come back into the offices their (windows XP sp2) laptop will be unable
> to connect to any UNC path.
>
> If you review the properties of their local area connection, it will show
> NO check box for "File and Printer sharing for MS networks". If you put a
> check mark on that box a pop-up appears asking if you're sure you want to
> "disable" file and printer sharing. (yes, prompts you about disabling it,
> even though it looks like you're enabling it).
>
> Our fix at this point, is to stop the "shell hardware detection" service,
> un-install the network card from device manager. Reboot, log in, have
> windows re-detect the network card, log off, and log back in . . the user's
> laptop is now back on the network.
>
>
> We only see this happen on systems that have the Secure Access Client
> software installed. Browsing around citrix's support site (and other places)
> I have yet to see anyone else running into something like this.
>
> I've read through the "fix" notes for firmware 4.6 and didn't see any
> mention of a fix for this issue in there, so my hopes aren't high that that
> upgrade will help us.
>
> Has anyone else see this and / or does anyone have any suggestions on a
> permanent solution?
>
> Thanks much and happy Monday all,
>
> Lan
>
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