[THIN] Re: OT: free/open source help desk software

  • From: "Berny Stapleton" <berny@xxxxxxxxxxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Wed, 18 Jun 2008 20:38:05 +0100

My vote always goes for request tracker by best practical.

We have it hooked into AD with LDAP and it works great. Its open
source, its quick, and there are a number of things that plug into it.

It once was a pain to get it to install, but its packaged by all the
major vendors now, so installation is painless too.

If you do decide on it and need some help with it, feel free to drop me a line.

Berny


On 6/18/08, Evan Mann <emann@xxxxxxxxxxxxxx> wrote:
> I know there was a discussion in the past about help desk software and
> there were some recommendations that came up for free/open source
> products.  Tried to track them down in the list archives but am not
> having any luck.
>
> I've just had a look at Spiceworks and it's just too basic.  I'm not
> expecting the get the world for free, but I was wondering if there is
> anything out there in free/open source that is a little more robust that
> list members may have used?
>
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