[THIN] Re: OT: Sprint PCS Scammers!
- From: "Doug Rooney" <doug@xxxxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 22 Jul 2005 08:58:02 -0700
Sprint seems to have gotten into the SCAM business a while ago, Lingo
VoIP is another to watch out for.
Thank You
-Doug
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jim Kenzig Kenzig.com
Sent: Friday, July 22, 2005 8:50 AM
To: thin@xxxxxxxxxxxxx; windows2000@xxxxxxxxxxxxx
Subject: [THIN] OT: Sprint PCS Scammers!
Well call me naive...I have 5 phones with Sprint PCS. I recently bought
a new one online for my daughter. She didn't use the phone anywhere
else but in my home. Which is cleary in the Sprint PCS Service area. I
got my first bill for it and it had $83 of roaming charges. Huh?
Apparently Sprint sends the phone from the factory set in "Automatic
mode" instead of just Sprint PCS mode which means according to Sprint
representatives that your phone could roam anytime EVEN IN THEIR
COVERAGE area because it picks up the "strongest" signal which could be
another providers.
This is clearly a scam. Sprint doesn't notify you of this possibility
when you buy a phone or say anything in their contracts about it. I had
one of their representatives even proceed to try to explain to me how
cell phones are AM and that the AM signal gets weaker at night and that
my daughter might of been hiding in the closet when making the calls.
(any engineer worth a pound of salt knows that AM radio stations have to
turn down their transmitters in the evening because the signal gets
stronger at night...what an idiot!) He also said that because of storms
they may lose service. (there were no storms that night...I checked the
weather and my daughter wasn't in the closet)
Anyways the phone is a flip phone and the calls were incoming calls..you
flip open the phone and the call is answered. You have it to your ear
talking so you really don't know that you are roaming unless you look
for a little R on the display. Of course you wouldn't expect to be
roaming in your LOCAL COVERAGE area. Sprints take is that it could
happen anywhere and anytime. Bottom line is no matter how much I
argued they refused to credit me.
I suspect this is a scam that they and maybe a lot of other service
providers are pulling on a lot of customers. They expect them to know
that their phone may roam even in their LOCAL coverage area and that
they expect their customers to know that they need to change the
settings on the phone when they walk out of their store or they will be
riddled with roaming charges until they figure out what the little R
means and how to change it to only use the service providers coverage
and not allow roaming.
If you have had this happen to you or you know someone who has had it
happen to please have them contact me as I am going to make a list. I
am seriously considering forming a class action suit because of their
deception if I can conclude that this is a widespread problem. Any
lawyers on the list for takers?
Forward far and wide.
Thanks,
Jim Kenzig
CEO The Kenzig Group
216-288-6644
Other related posts:
