Hi All I was wondering if any of the UK people knew of an equivalent for Standing Offer Arrangements and Standard Operating Environments in the UK? We have them in Australia and they are quite widely used with excellent results for support and costs savings. Also helps restrict business units from going out and buying their own gear and expecting IT to make it work. Searching google reveals heaps of Australian websites and I could only see University of Dundee in the UK doing something similar. I am trying to push for it and would appreciate if any UK people have come across something similar or actually use the SOA/SOE ideology. Cheers Doug **************************************************************************** SMOKE ALARMS SAVE LIVES Go to London Fire at www.london-fire.gov.uk/firesafety This email is confidential to the addressee only. If you do not believe that you are the intended addressee, do not use, pass on or copy it in any way. If you have received it in error, please delete it immediately and telephone the supplied number, reversing the charges if necessary.