[THIN] Re: OT Remote control PCs behind NAT firewall

  • From: "Bruce Jarrett-Norton" <bjarrett@xxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Wed, 2 Feb 2005 10:34:41 -0500

You can set the ports that it responds to however if you do that make
sure to "lock" it down because now it is a remote desktop control
utility open with port 80.  Also, even though we do not use it, it does
have an http option.
 
Bruce

        -----Original Message-----
        From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
        Sent: Wednesday, February 02, 2005 10:27 AM
        To: thin@xxxxxxxxxxxxx
        Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
        
        
        VNC will require firewall configuration to pass the proper port
through, unless you set it to use port 80 inbound.  I think that would
work.
        
        
        If you want something to use that requires no firewall config
then the big name is GoToMyPC for smal volume or GoToAssist for
enterprise.  Both are from Citrix Online. 
         
        With GoToAssist, the general setup is the endser goes to a
webpage and requests help from the tech.  It downloads a component, and
you take control. GoToMyPC is the same premise but you as the tech would
go to a website and click into someones computer.
         
        If your going to use it for more then a handful of machines,
GoToAssist is what you'll probably have to use.  It's NOT cheap however,
but it's probably the best tool for this type of support. Even though I
support 99% of my users via Remote Administrator or RDP, we still pay go
GoToAssist for those users when RAdmin/RDP is not a viable options.
        
        There are other shareware type products that either work through
port 80 or in a GoToAssist type fashion but using actual software
clients instead of a web interface, but still transmit data over port
80.  I've not used any of those however. 
  _____  

        From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Bruce Jarrett-Norton
        Sent: Wednesday, February 02, 2005 10:18 AM
        To: thin@xxxxxxxxxxxxx
        Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
        
        
        Two words..
        Tight VNC..
        Free - remote control pc desktops - rocks.
         
        Saved me more travel time that I could care to count.
         
        Bruce Jarrett-Norton
        Dart Energy Corporation
         
        BTW: We install Tight VNC on the users side and having start as
a service.  Then we use what is called Ultra to control the pcs.

                -----Original Message-----
                From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Shrewsbury
                Sent: Wednesday, February 02, 2005 10:10 AM
                To: thin@xxxxxxxxxxxxx
                Subject: [THIN] OT Remote control PCs behind NAT
firewall
                
                

                My company is using Citrix more and more from remote
locations. Unfortunately I'm tending to run into PC OS problems more
often then not and talking the users through the simplest tasks in some
cases is very painful. 

                 

                Does anyone know of a web based remote control program
what will work without any firewall configuration and allow me to easily
remote control remote PCs? I would think it needs to be HTTP based so I
can easily traverse firewalls. Citrix has "go to my PC" but it is
expensive...I need something cheaper.

                 

                Most of the PCs are XP and have RDP but that would
require me to setup port forwarding on the firewalls and I don't want to
do that.

                 

                Any suggestions?

                 

                Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA

                Network Administrator

                 

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