[THIN] Re: OT: Recommendations for Decent Affordable Help Desk
- From: Angus Macdonald <Angus.Macdonald@xxxxxxxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 3 Feb 2004 10:05:21 -0000
9 staff in total here (inc helpdesk, desktop support, networks and managers)
to support 3500 users. Thats about 389:1
Can anyone beat that?
And they are still arguing about whether or not we need to do a full thin
client rollout!
-----Original Message-----
From: Evan Mann [mailto:emann@xxxxxxxxxxxxxxxxxxxxx]
Sent: 30 January 2004 22:20
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk
Ahh, ok, that makes more sense. Still pretty good size for 2000 people.
We've got 12 people between Tech Services (support/system/network admin)
and MIS (development including websites). Probably 500 or so people in
the corporation and we'd only add another 2-3 staff over the time it
takes to grow to 1000 people in the corp.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Snyder
Sent: Friday, January 30, 2004 5:12 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk
That's all of our IT, including the software weenies, switch sluts,
dbas, etc. I only have 8 techs to take care of the 2000 users and PCs,
so we're running 1:250 for direct support.
--- thin-bounce@xxxxxxxxxxxxx wrote:
> Yea no kidding! You still have 60 IT people for 2000 users. That's a
> ratio of 1 person to every 34 employees. Wow!
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