[THIN] Re: OT: Recommendations for Decent Affordable Help Desk
- From: Jason Patten <pattenj@xxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Fri, 30 Jan 2004 16:48:09 -0500
On average what is the ratio of helpdesk to users(active/concurrent)?
Right now we have almost 2500 users, but peak at about 250 on at any one
time. And while I am the Only "official" tech support, we actually have
about 3 people who answer questions. I do the tech support, the other 2
mostly answer Accounting questions about the software
670,616,629 mph. Its not just a good idea, its the law.
-----Original Message-----
From: Roger Riggins [mailto:roger.riggins@xxxxxxxxxx]
Sent: Friday, January 30, 2004 4:44 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk
Holy IT people, Batman!
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Snyder
Sent: Friday, January 30, 2004 3:24 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk
--- Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
> How about Track-It! (now being developed by Intuit
> since they baught Blue Ocean). Not sure what it
would cost for 60 users.
Thanks!
>
> On an unrelated note, you have 60 help desk personal
> for 2000 employees?
> Wow.
No no, we don't use os/2 here! :) We just have 5 help
desk personnel, but 55 IT people take their calls from
the help desk software, so 60 total users of the
software supporting 2,000 users. (wasn't sure how some
vendors may license their product)
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