That looks like a Bluecoat Proxy error. Do you have a Bluecoat at your company? From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Sethu Sent: 08 August 2008 09:02 To: thin@xxxxxxxxxxxxx Subject: [THIN] Not Able to Access the URL directly Hi! Does anyone face this error message Access Denied (policy_denied) Your system policy has denied access to the requested URL. For assistance, contact your network support team. Whenever trying to access the Citrix URl thru Web Interface. This suddenly started to happen as I was working. This was from BSNL (ISP) when I changed the ISP since I have a connection with Relience also it is working perfectly. It is happening at all place in Kerala from where I am logging in. we tried from many districts of Kerala (India) where we are using Broadband from BSNL. It is working in once place called Calicut but from no other place it is working. After many contacts BSNL asked me to change the DNS and when I tried that it was working for some time and later it stopped again .Has anybody experienced such kind of a problem and identify whose problem it is. Thanks in Advance Sethumadhavan M.C Relax Info-Tech (P) Ltd. Palakkad, Kerala India This is an email from the CPP Group Plc, Holgate Park, York, YO26 4GA; telephone +44 (0)1904 544500. This message may contain information that is confidential. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and either return or destroy the original message. The CPP Group Plc accepts no responsibility for any changes made to this message after it has been sent by the original author. This email has been scanned for all viruses by the MessageLabs Email Security System.