A policy...in Citrix? This is a full VPN connection to our network, via the CAG. Chad Schneider Systems Engineer ThedaCare IT 920-735-7615 >>> On 6/12/2008 at 2:01 PM, <Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote: We use Avaya IP here and had to set a policy to increase the audio bandwidth to 384k. Did you look into something like that? Thank you, Jim Medeiros Citrix Administrator GMAC Insurance From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chad Schneider (IT) Sent: Thursday, June 12, 2008 2:54 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Nortel 2050 softphone via CAG I am testing this now, and it is nearly unusable. Works great via Cisco VPN. Any thoughts? There is way too much cutting out of both person talking and person listening on the softphone. Anyone else using this in this configuration? Chad Schneider Systems Engineer ThedaCare IT 920-735-7615 -------------------------------------------------------------------------------------------------------- Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. --------------------------------------------------------------------------------------------------------