[THIN] Re: NFUSE server up/ One (that's only ONE) user with IE 6problem
- From: "Parker, Dennis" <Dennis.Parker@xxxxxxxxxx>
- To: "thin@xxxxxxxxxxxxx" <thin@xxxxxxxxxxxxx>
- Date: Mon, 02 Jun 2003 08:36:27 -0500
Since he's not even getting to the NFUSE login screen, there are a couple of
things I would check.
1. Check the security settings to make sure the ActiveX pages can run properly.
2. Check the Cipher Strength (Help - About Internet Explorer) to make sure he
has 128-bit capable (assuming you are using 128-bit on the server side of
things).
Hope this helps.
Dennis Parker, MCSE, CCA
Senior Systems Analyst
Fiserv EFT
4550 SW Macadam Ave, Ste 100
Portland, Or. 97239
Direct: 503-274-6785
Fax: 503-274-6619
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-----Original Message-----
From: Jim Strowe
Sent: Sunday, June 01, 2003 10:29 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] NFUSE server up/ One (that's only ONE) user with IE 6
problem
NFUSE has just been put up on our external DMZ. (not elite, just out of box
MF XP, included NFUSE). I've written instructions on a small web page that
my mother could follow. I've got a spot to download the needed certificate,
etc etc.
One user, when they install the certificate and then go to my NFUSE login
page (he's using I.E. 6.0 on his home PC) gets a white screen and IE stops
responding. Since I'm not getting major screams from my users it's likely
local to him. He's Windows XP home. Other users including me are logging
in just fine from the Internet.
What do I start troubleshooting. He's not very "helpful" in terms of gving
me accurate troubleshooting info so I can only go on what he's telling me.
I've tried having him re-install the certificate, go to other SSL sites to
make sure that he could, etc.
What else do I have him look at short of telling him to pack his computer up
in a box and bring it to me. I was thinking of having him uninstall local
ICA client just to eliminate that as a variable. If I can get him to the
NFUSE login page I could at least walk him through downloading the
ica32T.exe client.
and of course he's a senior exec at my company so I need to solve
this....(sigh) Are there any client troubleshooting FAQ's anywhere?
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