[THIN] Re: NFUSE server up/ One (that's only ONE) user with IE 6problem
- From: Gene.I.Herman@xxxxxxxxxx
- To: thin@xxxxxxxxxxxxx
- Date: Sun, 01 Jun 2003 13:46:56 -0400
Which client is he using - sounds like an Active X issue = what do you
default to - If it is Java. XP home may be l;ooking for MS JVM which is not
available anymore
Gene Herman
Systems Engineer
Healthnet of the North East
(203) 381-6567
Jim Strowe
<jstrowe@rocheste To: thin@xxxxxxxxxxxxx
r.rr.com> cc:
Sent by: Subject: [THIN] NFUSE server
up/ One (that's only ONE) user with IE 6 problem
thin-bounce@freel
ists.org
06/01/2003 01:26
PM
Please respond to
thin
NFUSE has just been put up on our external DMZ. (not elite, just out of
box
MF XP, included NFUSE). I've written instructions on a small web page that
my mother could follow. I've got a spot to download the needed
certificate,
etc etc.
One user, when they install the certificate and then go to my NFUSE login
page (he's using I.E. 6.0 on his home PC) gets a white screen and IE stops
responding. Since I'm not getting major screams from my users it's likely
local to him. He's Windows XP home. Other users including me are logging
in just fine from the Internet.
What do I start troubleshooting. He's not very "helpful" in terms of gving
me accurate troubleshooting info so I can only go on what he's telling me.
I've tried having him re-install the certificate, go to other SSL sites to
make sure that he could, etc.
What else do I have him look at short of telling him to pack his computer
up
in a box and bring it to me. I was thinking of having him uninstall local
ICA client just to eliminate that as a variable. If I can get him to the
NFUSE login page I could at least walk him through downloading the
ica32T.exe client.
and of course he's a senior exec at my company so I need to solve
this....(sigh) Are there any client troubleshooting FAQ's anywhere?
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