Microsoft Knowledge Base Article - 825027 Terminal Services Licensing Denies Your Connection to Your Terminal Server from Your WBT Device The information in this article applies to: Microsoft Windows 2000 Server SP3 Microsoft Windows 2000 Server SP4 Microsoft Windows 2000 Advanced Server SP3 Microsoft Windows 2000 Advanced Server SP4 Microsoft Windows 2000 Professional SP3 Microsoft Windows 2000 Professional SP4 SYMPTOMS When you try to connect to your Terminal server (the server that has Terminal Server enabled) from your Windows-based terminal (WBT) device, the Terminal Services Licensing service may deny your connection. CAUSE This problem may occur if all the following conditions are true: You update the electrically erasable programmable read-only memory (EEPROM) of your WBT device. The following subkey is deleted from your registry: HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\Store Your WBT device has been issued a new temporary license. You have installed the hotfix that is described in the following Microsoft Knowledge Base article: 287687 Terminal Services Licensing Enhancements If all these conditions are true, Terminal Services Licensing may treat your Terminal Services license as expired. RESOLUTION Hotfix Information A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Prerequisites No prerequisites are required. Restart Requirement You do not have to restart your computer after you apply this hotfix. Hotfix Replacement Information This hotfix does not replace any other hotfixes. File Information The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name -------------------------------------------------------- 30-Jul-2003 11:30 5.0.2195.6794 330,512 Lserver.exe STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: 816915 New Naming Schema for Microsoft Windows Hotfix Packages Last Reviewed: 8/15/2003 Keywords: kbBug kbfix kbQFE kbWin2000preSP5fix KB825027 kbAudEndUser kbAudITPRO This communication may contain information that is legally privileged, confidential, or exempt from disclosure. If you are not the intended recipient, please note that any dissemination, distribution, or copying is strictly prohibited. If you have received this message in error please notify the sender by telephone, fax, or return email and delete this message from your computer. Thank you. ******************************************************** This Week's Sponsor: RES PowerFuse, The Management Framework for Windows Eliminate Multiple Tools, Multiple Support Channels and Multiple Costs Manage, Control, and Secure an Entire Windows environment with Ease, including Real-time Reporting and Documenting Components Validate a Meaningful ROI on All of your IT Investments with RES PowerFuse. http://www.respowerfuse.com/ ********************************************************** Useful Thin Client Computing Links are available at: http://thethin.net/links.cfm For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm