[THIN] Re: Kyocera and Savin printers printing 100's of Copies
- From: "Armstrong, Robert" <robert.armstrong@xxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Thu, 11 Dec 2003 10:20:24 -0500
Jim, thanks for the advice. I will try printing to file to see what I can
discover. We have printed from the same application outside of Citrix and
we do not see the same problem. Also, we have roughly 65 printers defined
and in use on this print server (almost all of them are HP) and we do not
see the same symptoms with the HP printers. I'm very suspicious of the
drivers for these two printers and how it functions with Citrix. We have
called the vendors and they have no idea what may be causing this (go
figure! Ha!)
Thanks again
Rob
-----Original Message-----
From: Jim Strowe [mailto:jstrowe@xxxxxxxxxxxxxxxx]
Sent: Thursday, December 11, 2003 7:12 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Kyocera and Savin printers printing 100's of Copies
You might want to try setting up one of your print drivers to go to a file
instead of going directly to the queue. That way you could look at the PCL
code generated and at least see (or get any idea) of where the 100's of
copies setting is coming from.
Figure where could it be:
Citrix-from the print driver
Print queue setting
On the device itself?
Have you tried printing to this device from off citrix to see if it's
exhibiting the same odd behavior? Also too remember that the print job
could be LARGE because its sending the job many times or SMALl since PCL can
say, print this, but do it XXX number of times.
-----------
From: "Armstrong, Robert" <robert.armstrong@xxxxxxxxxxxxx>
Subject: [THIN] Kyocera and Savin printers printing 100's of Copies
Date: Wed, 10 Dec 2003 15:38:45 -0500
Greetings,
I'm having a problem with two printers in the CMF environment printing 100's
of copies of each print job and need some advice on how to get this to stop.
We run Citrix MF XPe FR-3 and we print to a local Windows 2000 print server
which I've imported into CMF. I have tried the latest versions of the print
drivers for each printer and I have also tried using a generic HP print
driver for each printer. Unfortunately, when users send print jobs to the
printers, the job will continue to print 100s of copies and would probably
print forever if we didn't delete the print job. Has anyone experienced
this? I would appreciate any advice you may have.
Thanks,
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