[THIN] KB: CTX110059 - Message: Invalid Account Name: User name YourDomainName\UserName is invalid. The Domain �YourDomainName� is not in the current list of domains...
- From: "Jim Kenzig http://ThinHelp.com" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 12 Jun 2006 09:57:41 -0700 (PDT)
CTX110059 - Message: Invalid Account Name: User name YourDomainName\UserName is
invalid. The Domain YourDomainName is not in the current list of domains...
This document was published at: http://support.citrix.com/article/CTX110059
Document ID: CTX110059, Created on: Jun 9, 2006, Updated: Jun 9, 2006
Products: Citrix MetaFrame XP 1.0 for Microsoft NT 4.0 Server Terminal Server
Edition, Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame
XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame Presentation Server 3.0 for
Microsoft Windows 2000, Citrix MetaFrame Presentation Server 3.0 for Microsoft
Windows 2003, Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix
Presentation Server 4.0 for Microsoft Windows 2003
Symptoms
When using the Management Console to manually enter an account to a published
application or MetaFrame administrator, the following message may be received:
Invalid Account Name
User name YourDomainName\UserName is invalid.
The Domain ?YourDomainName? is not in the current list of domains. You can
add names that belong only to the current list of domains.
Causes
1. CTX881878 ? The Domain does not Enumerate Within the Citrix Management
Console
In this case, the Domain Name ?FTLRLAB? is not in the current list of
available domains.
2. Invalid / Misconfigured Trusts or Network / DNS issues.
Resolution
Create and verify the necessary Trust Relationships:
1. From the server running the Management Console, ensure a Management
Console logon to the same server is used.
2. From this same server, open the Microsoft Management Console and add the
Snap-in for Active Directory Domains and Trusts.
3. Right-click the Properties of the domain and choose the Trusts tab.
4. In this case, no Trust had ever been created. Because the other domain was
in another Forest, a new Trust was created. See Help on the New Trust Wizard
Screen for more information.
5. Because the currently logged on account existed with the same user name
and password in both domains, and the account was part of both domains?
Administrator?s Groups, the option to create the corresponding Trust was
selected.
6. Generally, validating the Trust through its Properties is successful. When
the validation is unsuccessful, there is usually a NetBIOS or a DNS issues.
?The Local Security Authority is unable to obtain an RPC connection to the
domain controller ftlrlabad1.ftlrlab.support.citrix.com. Please check that the
name can be resolved and that the server is available.?
Validation of the corresponding Trust on the FTLRLAB domain was also
unsuccessful.
?Windows cannot find a domain controller for the Brazil.com Domain. Verify
that a DC is available and try again.?
7. The IMA Service on the Presentation Server 3.0 was restarted and the
Management Console reopened. Note: Even though the Trust was invalid, the
FTLRLAB domain now appears in the list of available domains.
8. In this case DNS was intentionally misconfigured. Attempting to select the
trusted domain gave the following error:
Error: Could not enumerate the user accounts in this Domain. There might be
communication problems on the network. Error Code:80000001.
CTX104902 ? Error: Could not enumerate the user accounts in this domain.
Error Code 80000001
CTX101864 ? Error: Could not enumerate the user accounts in this Domain.
There might be communication problems on the network. Error Code:80000001.
9. Because NetBIOS was correctly configured, manually adding the accounts as
in the Symptoms section was successful.
The account was successfully added.
Additional Troubleshooting:
1. You were unable to ping the FQDN?s of the domain controllers on the other
side of either corresponding Trust. You could successfully ping the FQDN?s of
the Domain Controllers within the respective domains.
For example: From Brazil.com attempting to ping either of the domain
controllers in the FTLRLAB domain.
C:\Documents and Settings\davidr>ping ftlrlabad1.ftlrlab.support.citrix.com
Ping request could not find host ftlrlabad1.ftlrlab.support.citrix.com.
Please check the name and try again.
C:\Documents and Settings\davidr>ping ftlrlabad2.ftlrlab.support.citrix.com
Ping request could not find host ftlrlabad2.ftlrlab.support.citrix.com.
Please check the name and try again.
2. After modifying the host file on the Presentation Server in Brazil.com,
For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost
10.3.x.x ftlrlabad1.ftlrlab.support.citrix.com
10.3.x.x ftlrlabad2.ftlrlab.support.citrix.com
the ping attempts were successful.
C:\Documents and Settings\davidr>ping ftlrlabad1.ftlrlab.support.citrix.com
Pinging ftlrlabad1.ftlrlab.support.citrix.com [10.3.x.x] with 32 bytes of data
:
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Ping statistics for 10.3.x.x:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\davidr>ping ftlrlabad2.ftlrlab.support.citrix.com
Pinging ftlrlabad2.ftlrlab.support.citrix.com [10.3.x.x] with 32 bytes of
data:
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Reply from 10.3.x.x: bytes=32 time<1ms TTL=128
Ping statistics for 10.3.254.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
3. Validating the Trust using the Microsoft Management Console Active
Directory Domains and Trusts Snap-in was successful.
4. The Management Console on the Presentation Server in the Brazil.com domain
was able to enumerate the Domain Accounts.
5. Performing Steps 1-3 on both Domain Controllers in the FTLRLAB domain with
respect to the single Domain Controller in the Brazil.com domain also resolved
the FTLRLAB domains? ability to resolve its? corresponding part of the trust.
This step was not needed to allow Step 4 to be possible.
6. Active Directory Domain and Trusts allows the selection of a specific
domain controller, ensure all domain controllers are reporting the same
information and validating the Trusts.
Jim Kenzig
CEO The Kenzig Group
http://www.kenzig.com
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