[THIN] KB: CTX108669 - Event ID: 64001 when installing Internet Explorer 6 Service Pack 1 with Installation Manager
- From: "Jim Kenzig http://kenzig.com" <jimkenz@xxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 31 Jan 2006 05:43:01 -0800 (PST)
CTX108669 - Event ID: 64001 when installing Internet Explorer 6 Service Pack 1
with Installation Manager
This document was published at: http://support.citrix.com/article/CTX108669
Document ID: CTX108669, Created on: Jan 30, 2006, Updated: Jan 31, 2006
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2003
Symptoms
Internet Explorer 6 Service Pack 1 can?t be installed using Installation
Manager with Windows 2000 Service Pack 3.
Cause
The Windows File Protection (WFP) feature prevents the replacement of certain
monitored system files. It uses the file signatures and catalog files generated
by code signing to verify if protected system files are the correct Microsoft
versions.
Windows 2000 will try to locate the original file from the installation
source.
If the file required for replacement is found in the sources, WFP
automatically overwrites the file and the following event is placed in the
System event log:
Event ID: 64001
Source: Windows File Protection
Description: File replacement was attempted on the protected system file
c:\winnt\system32\file_name. This file was restored to the original version to
maintain system stability. The file version of the system file is x.x:x.x.
If the file is not located in any of the source folders and the original
installation source (network share or local CD-ROM) is not available, the user
is prompted to insert the Windows 2000 installation CD-ROM.
Workaround
To replace a Windows 2000 system file:
Boot Windows 2000 into Safe mode.
Rename the file you want to replace in all the following sub directories
(ensure that Windows Explorer is set to show hidden files and folders):
%systemroot%\system32\(all subdirectories)
%systemroot%\system32\dllcache (dllcache is a hidden folder)
Copy the updated file into the locations where the files originally existed
above.
Reboot into normal mode.
Note: Windows 2000 will try to locate the original file from the installation
source, so make sure there is no CD inserted or network connection to the
Windows 2000 distribution files.
For additional information about the WFP feature, refer to:
Description of the Windows 2000 Windows File Protection Feature
Files Manually Copied to the DLLCache Folder Are Not Used Until the Next
Reboot
Jim Kenzig
CEO The Kenzig Group
http://www.kenzig.com
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