[THIN] KB: CTX108007 - Explorer.exe Sometimes Crashes After Applying Microsoft KB 903234 in Windows Server 2003
- From: "Jim Kenzig http://Kenzig.com" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 8 Dec 2005 05:30:16 -0800 (PST)
CTX108007 - Explorer.exe Sometimes Crashes After Applying Microsoft KB 903234
in Windows Server 2003
This document was published at: http://support.citrix.com/article/CTX108007
Document ID: CTX108007, Created on: Dec 7, 2005, Updated: Dec 8, 2005
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame
Presentation Server 3.0 for Microsoft Windows 2003, Citrix Presentation Server
4.0 for Microsoft Windows 2003
Symptoms
When applying Microsoft article
903234(http://support.microsoft.com/kb/903234) to a Windows 2003 server,and
then opening a client folder, sometimes explorer.exe crashes and the following
event error will be logged:
Event Type: Error
Event Source: Application Error
Event ID: 1000
Description:
Faulting application explorer.exe, version 6.0.3790.1830, faulting module
msvcrt.dll, version 7.0.3790.1830, fault address 0x00038efa.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 33 37 e 6.0.37
0028: 39 30 2e 31 38 33 30 20 90.1830
0030: 69 6e 20 6d 73 76 63 72 in msvcr
0038: 74 2e 64 6c 6c 20 37 2e t.dll 7.
0040: 30 2e 33 37 39 30 2e 31 0.3790.1
0048: 38 33 30 20 61 74 20 6f 830 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 33 38 65 66 61 038efa
Resolution
Workaround 1:
Uninstall Microsoft KB 903234 from ?Add or Remove Programs.?
* If you can?t see any Microsoft KB under the currently installed programs
and updates list, enable Show update.
Workaround 2:
Using ?Use Windows classic folders? which can be set from Control Panel >
Folder Options > General.
* It needs to be set with every user account.
Status
Citrix escalated this issue to Microsoft and Microsoft is currently
investigating it.
Other related posts:
- » [THIN] KB: CTX108007 - Explorer.exe Sometimes Crashes After Applying Microsoft KB 903234 in Windows Server 2003
