[THIN] KB: CTX106713 - Event ID 4097 and Dr. Watson Is msiexec.exe When Applying MetaFrame XP Service Pack 4
- From: "Jim Kenzig Kenzig.com" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 2 Aug 2005 20:43:54 -0700 (PDT)
CTX106713 - Event ID 4097 and Dr. Watson Is msiexec.exe When Applying MetaFrame
XP Service Pack 4
This document was published at:
http://support.citrix.com/kb/entry.jspa?externalID=CTX106713
Document ID: CTX106713, Created on: Aug 2, 2005, Updated: Aug 2, 2005
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame
XP 1.0 for Microsoft Windows 2000
Summary
When installing MetaFrame Presentation Server XP Service Pack 4 through
msiexec.exe and a customized transform *.mst script and MetaFrame Presentation
Server XP Feature Release 3 was installed using the same method, an error
pointing to an issue with the MSI installer may occur:
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date:
Time:
User: N/A
Computer:
Description:
The description for Event ID ( 4097 ) in Source ( DrWatson ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. The following information
is part of the event: C:\WINNT\System32\msiexec.exe, 04, 21, 2005, 07, 22, 33,
838, c0000005, 74734BB7, msi!MsiPreviewBillboardA.
This information is followed by an error.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:
Time:
User: N/A
Computer:
Description:
The description for Event ID ( 1000 ) in Source ( Application Error ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. The following
information is part of the event: msiexec.exe, 3.1.4000.1823, msi.dll,
3.1.4000.1823, 00154bb7.
According to CTX104982 ? Readme - Service Pack 4 for MetaFrame XP 1.0, the
customer is required to install the Windows Installer 3.0, as per Microsoft
article Windows Installer 3.0 is available
Background
Windows Installer fails silently after you upgrade to Windows Installer 3.1
Resolution
Apply Windows Installer 3.1 version 2.
Windows Installer 3.1 (v2) is available
Workaround
Set the error conditions in the transform to ignore the "error" of "adding an
existing table."
1. Open the original MetaFrame Presentation Server XP Feature Release 3
MFXP001.msi file in question using ORCA.
2. Apply the custom MFXP001.mst file.
3. Save the transformed package under a different name using the file extension
.msi (for example, MFXP002.msi).
4. Create a new transform using the MsiTran.exe tool from the MSI SDK:
a. MsiTran " MFXP001.msi" " MFXP002.msi" MFXP002.mst c
b. The 'c' option is what sets the transform to ignore errors with duplicate
tables.
5. Install Citrix Presentation Server with the new transform using the command
line:
msiexec /i "MFXP001.msi" transforms= MFXP002.mst /qn /l*vx C:\Install.log.
6. Apply the patch:
msiexec /update mfxpsp4.msp /qn /l*vx c:\patch.log.
In case you?re using a Citrix Presentation Server CD, the file name is
mfxpsp4w2k3.msp.
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