[THIN] KB: CTX105294 - The Citrix Web Console Opens in a Blank Browser Window

  • From: "Jim Kenzig http://thethin.net" <jimkenz@xxxxxxxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Sat, 1 Jan 2005 19:40:45 -0800 (PST)

 CTX105294 - The Citrix Web Console Opens in a Blank Browser Window

This document was published at:
http://support.citrix.com/kb/entry.jspa?externalID=CTX105294

Document ID: CTX105294, Created on: Dec 28, 2004, Updated: Dec 28, 2004

Products: Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows
2003, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2000,
Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP
1.0 for Microsoft Windows 2003
 

Symptoms

After installing the Citrix Web Console on Windows 2003 and launching the
Citrix Web Console icon from the desktop opens a blank browser window.

Cause

This behavior occurs when IIS has been freshly installed and is in its
default state. The Web Service Extensions applet within Internet
Information Services Manager shows that Active Server Pages are set to
?Prohibited? by default.

Resolution

1. Open Internet Information Services Manager and navigate to the Web
Service Extensions icon on the left panel.

2. From the right panel, right-click Active Server Pages and select Allow.
This allows the Active Server extensions to run.

3. Restart IIS and you are able to run the Citrix Web Console from the
icon on the desktop and logon.
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