It is an old KB article. I guess the messed up when they updated it. "Shonk, Joe - Perot" wrote:Strange, why would they suggest hotfix XE103W2K016 when XE103W2K082 replaces it? CTX103015 - IMA Service Fails on MFPrintss.dll This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX103015 Document ID: CTX103015, Created on: Dec 2, 2003, Updated: Sep 28, 2004 Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000 Symptoms The IMA service experiences a fatal error. Note that the Start and Stop tabs under Services in Independent Management Architecture are grayed out and inactive. The following error message appears: "The Independent Management Architecture service did not start in a timely fashion." Cause The IMA service is unable to start due to a problem loading one of its subsystems. The actual plugin in this case is MfPrintSs.dll and will be