I have seen this before as well. Its either under HKLM\Software\Citrix\.... or its somewhere under the keys for the MSI installer. Fairly sure its the former. Rob ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jason Patten Sent: Wednesday, 18 July 2007 3:46 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Invalid Drive E: I will ahe to give htem a call back and check on that second location later, I have checked teh user shell folders and the Environement variables under the Advanced system settings. No trace of Drive E in either place, will have to call back to get the shell folders. On 7/17/07, TSguy92 Lan <tsguy92@xxxxxxxxx> wrote: There's two paths under HKCU that you'd want to check, User Shell folders is one of them, the second one is HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\She ll Folders Another quick way to verify that this issue is somehow related to these paths, would be to have the user log into the machine under a different profile. For example, if they have permissions to do so, have them setup a new user account on the machine, set it up as a local admin, then log in as that account. They should get a brand new user profile at that point, clear of any specialized pathing under the shell folders, and be able to install the client. HTH ~Lan On 7/17/07, Jason Patten <jasoncitrix@xxxxxxxxx > wrote: I assume I'm looking for an entry that has Drive E: in it? On 7/17/07, Berny Stapleton <berny@xxxxxxxxxxxxxxxxx > wrote: I would suggest taking a look at this registry location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Use r Shell Folders There is possibly something being loaded into the registry from a group policy setting, or maybe from a login script.... A lot of installers look at these when enumerating settings. Berny On 17/07/07, Jason Patten <jasoncitrix@xxxxxxxxx> wrote: > I keep finding the really wierd problems. I have a customer who is trying > to install the version 10 web client on a laptop. The installation bombs > out with the following "Error 1327 - Invalid Drive E:\ and the > installation is discontinued." The laptop has no drive E: And as far as I > know has never had a drive E:\ unless someone had a flash drive plugged in > at some point. Its a Windows XP machine I believe. > Anyone come across this before? > SBC SITES ONLY GOOGLE SEARCH: http://www.F1U.com <http://www.f1u.com/> ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin ************************************************ ---------------------------------------------------- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ----------------------------------------------------