Excuse my ignorance.... I'm having trouble downloading FR3 from the citrix site. I'm downloading the file from http://support.citrix.com/kb/entry.jspa?entryID=2444&categoryID=120 but when I initiate the download I'm prompted for a username and password by citrix's download manager. Is it my MyCitrix credentials or should it be something else. I have subscription advantage by the way. Regards Nik Hunt Systems Administrator BM Polyco Ltd Disclaimer This E-Mail and the information it contains are confidential. If you have received this message in error please notify us immediately. You should not use it or copy it for any purpose nor disclose its contents to any other party. The contents of this communication are advisory and are not binding on the Company unless supported by authorised documentation. This message has been checked for all known viruses by F-Secure before sending. It has also passed through the SkyScan Anti-Virus service powered by MessageLabs for total peace of mind.