I don't know what your expirience is with local ISP's, but I have found that it is extremely hard to help them see their problems. Usually, most "cheaper" ISP's save money by over populating their pipes to the INet. When this happens, ping times go up up up! With that, you get the latency that you speak of. I have seen this problem not only because of over populated T1's, but also because of Telco Carriers. Sprint comes to mind for a carrier that has issues with time on their network. The best advice I can give you is go out and find a provider that isn't one of the cheaper ones. Usually, and I say this somewhat loosely, ISP's that charge more are doing so for a reason, they are paying for the pipes they need to properly provide connectivity to their customers. When ISP's do their job correctly, things work pretty darn slick. Respectfully, Lucas W. Boyken Computer Systems Associates Account Manager / Technical Representative lboyken@xxxxxxxxx Company Phone: 800.222.7601 Office Phone: 515.332.2751 Fax: 515.332.5687 -----Original Message----- From: Lonnie Truskowski [mailto:ltruskowski@xxxxxxxxxxxxxxxxx] Sent: Friday, July 18, 2003 9:48 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: ISP woes I once had an issue with one of our isp's routers. I used visualroute (www.visualroute.com) to show the isp that I knew where the problem was. -----Original Message----- From: Wesley Suderman [mailto:wsuderman@xxxxxxxxxxxxxxxxxxx] Sent: Friday, July 18, 2003 10:28 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] ISP woes Kind of a general question for those of you who have had trouble with an ISP latency issues with citrix... Did you get it resolved and if so, How? What tools did you utilize for proof or validation? I am in the middle of a 72 hour outage and am having trouble getting things resolved.... Thanks Wes