typically the inf would be either in the system32/inf directory or in the root of the system32 directory. The best way to find out what file you are getting an access denied message is to turn on file level auditing on the system32 directory and check your security log (that will tell you the file name) ...... Or use filemon -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Joe Howsmon Sent: Wednesday, August 06, 2003 4:36 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: .INF INSTALL FAILURE. ACCESS IS DENIED: I removed MSN messenger from both of my Citrix boxes. When a user logs in they receive a message that say's Microsoft messenger has been removed from this computer, would you like to clean up your personal settings? When the user clicks yes they receive this INFmessage. I put change control on the entire WINNT directory for the everyone group and that seemed to get rid of the message and allowed users to go ahead and clean the settings. I was just curious if there was a specific file that I could keep that permission on. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On Behalf Of Magnus Sent: Wednesday, August 06, 2003 3:18 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: .INF INSTALL FAILURE. ACCESS IS DENIED: Depends on the inf. Are you getting this from Outlook 2000 or Outlook XP when you first open it? -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Joe Howsmon Sent: Wednesday, August 06, 2003 10:05 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] .INF INSTALL FAILURE. ACCESS IS DENIED: Does anyone know the permission setting to get rid of the following message? .inf install failure. Reason Access is denied............on a w2k server, sp3 running terminal server? Any help would be appreciated. Joe Howsmon Chief Technical Officer Howsmon's Distributing Company, Inc.