[THIN] Re: IMA service and Print SPooler hanging

  • From: Michael Boggan <MBoggan@xxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Tue, 17 Feb 2004 11:46:21 -0600

i have been having serious issues of the spooler hanging on win2k /citrix xp
servers.  i narrowed it down to the hp color laserjet 4500 UPD, hp color
laserjet ps, and the hp laserjet II drivers that citrix is loading. i remove
those drivers from the server and it works fine.  

_________________________________ 
 
Michael Boggan
Network Engineer/Citrix Admin
Virtual Desktop Inc. 
Dallas, Texas 
Ph: (972) 960-6400 
Fax: (972) 960-6445 
email: mboggan@xxxxxxxxxxx 
http://www.virtualdesktopinc.com 
_________________________________ 
 
For Technical Support during business hours please send email to
support@xxxxxxxxxxx or call the above toll free number for afterhours
support.

-----Original Message-----
From: Aaron Simms [mailto:aaron.simms@xxxxxxxxxxx]
Sent: Tuesday, February 17, 2004 8:29 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: IMA service and Print SPooler hanging


Check event viewer for print errors and check it they are coming from the 
same user. You may have a user sending a corrupt print job. That's what I 
found. You can also set the print spooler to restart on failure, this will 
buy you some time.
Aaron Simms MCSE,CCA,CCSP 
Network Engineer
Pemstar Inc.
Aaron.simms@xxxxxxxxxxx
507-535-4334
 

"Tony Lyne" <Tony.Lyne@xxxxxxxxxxxxxxxxxx> 
Sent by: thin-bounce@xxxxxxxxxxxxx
02/16/2004 06:20 PM
Please respond to
thin@xxxxxxxxxxxxx


To
<thin@xxxxxxxxxxxxx>
cc

Subject
[THIN] IMA service and Print SPooler hanging






Anyone had a problem where the Print Spooler service will hang causing
the IMA Service to hang on Citrix servers? Thus users cannot log in.
 

If I stop the Spooler service and delete the SPL,SPD files from the
C:\winnt\system32\spool\printers folder and restart the spooler service
users can log in again. Also stopping the spooler service allows user
sessions to continue to login.

 

This can happen anywhere from multiple times per hour to once a day.

 

Tony Lyne

Senior Systems Engineer 

Computerland Central 

P O Box 1470 

PALMERSTON NORTH

Telephone (+64) 06 3537300

Facsimile (+64) 06 3566800

Mobile (+64) 0274 720696

E-mail Tony.Lyne@xxxxxxxxxxxxxxxxxx

Internet http://www.computerland.co.nz <http://www.computerland.co.nz/> 

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--> vc-iMapper - Drive, Printer & COM Management & Reporting 
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