[THIN] Re: Hung sessions with Word and Outlook
- From: "Chris Fraser" <chrisfraser@xxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 3 Sep 2002 11:07:13 -0700
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It's been a while since I've worked with Office 97/Outlook 98, but I
have had problems with
Word as the email editor under Office2k/OfficeXP.
I usually configure it as Outlook/RichText.
- -----
Chris Fraser
chrisfraser@xxxxxxxxxx
604 638 8456
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Kevin Hopley
> Sent: September 3, 2002 9:54 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Hung sessions with Word and Outlook
>
>
>
> Thanks for those comments.
>
> Dave
> My problem isn't as extreme as yours although similar. I
> don't have to = reboot the server, just terminate the users
> session. Most of the users = also use pst files although all
> their email comes through exchange - = this is something that
> is scheduled to be rectified but one of the users = (the
> worst case) doesn't use a pst file at all.
>
> Chris
> The email editor is something I haven't checked. It was set
> to rich text = but have changed to plain text for simplicity
> and to test.
>
>
> Kevin Hopley
>
> -----Original Message-----
> From: Chris Fraser [mailto:chrisfraser@xxxxxxxxxx]
> Sent: 03 September 2002 17:21
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Hung sessions with Word and Outlook
>
>
>
> =20
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>
> Wouldn't more drives/storage for the exchange server be quite
> a bit cheaper than a single user citrix box?
>
> Is Word set to be the outlook email editor? What happens if
> you set it to outlook?
>
> - -----
> Chris Fraser
> chrisfraser@xxxxxxxxxx
> 604 638 8456
>
>
> > -----Original Message-----
> > From: thin-bounce@xxxxxxxxxxxxx=20
> [mailto:thin-bounce@xxxxxxxxxxxxx]
> >On Behalf Of DMelczer@xxxxxxxx
> > Sent: September 3, 2002 9:12 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Hung sessions with Word and Outlook
> >=20
> >=20
> >=20
> > We have a user with this exact same problem. In our case,=20
> > the
> >problem appears to stem from PST files...our user has=20
> about 20-25
> >PST files mapped in his MAPI profile, each about=20 1-1.5
> gig in size.
> >=20
> > If you come up with anything, Kevin, please share it with the=20
> > list, as I could also benefit from this.
> >=20
> > We called Microsoft, and after the several hundred dollar=20
> > support call, they told us to dump the user's PST files into=20
> > an Exchange Public folder and then lock down the folder. =20
> > This unfortunately isn't an option for us because of limited=20
> > storage capacity, but maybe it will help you out...
> >=20
> > For now, we've dedicated a Citrix box just to this user so=20
> > that he doesn't disrupt anyone else. When he hangs, the only=20
> > way to get rid of the session is to reboot the box.
> >=20
> > -Dave Melczer
> > dmelczer@xxxxxxxx
> >=20
> > -----Original Message-----
> > From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
> > Sent: Tuesday, September 03, 2002 11:35 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Hung sesssions with Word and Outlook
> >=20
> >=20
> >=20
> > Hi All
> >=20
> > I have a number of users that experience hung sessions when=20
> > using both =3D Word 97 0utlook 98 together.
> >=20
> > The apps are running on NT4TSE with MF1.8+SP3. The clients=20
> > are running =3D the latest version of the ICA32 software.
> >=20
> > At first the problem appeared to be experienced by just one=20
> > user and now =3D there are a number of users who sessions hang=20
> > (normally when performing =3D a file open, save or print=20
> > action... but only when outlook is open. The =3D sessions can=20
> > hang for anything from a few minutes to over half an hour. =3D=20
> > Normally before the sessions are released, we have reset the=20
> > users =3D session. Outlook is configured as an exchange client.
> >=20
> > I have check file paths in the word settings and confirmed=20
> > that all =3D paths are accessible. I have tried deleting and=20
> > re-creating the user =3D profile - and even the user
> > account.=3D20
> >=20
> > Anyone experienced anything similar?
> >=20
> > Is there anything else I can check?
> >=20
> > Thanks in advance
> >=20
> > Kev Hopley
> >=20
> >=20
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