[THIN] Re: Hung sessions with Word and Outlook
- From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 3 Sep 2002 17:53:32 +0100
Thanks for those comments.
Dave
My problem isn't as extreme as yours although similar. I don't have to =
reboot the server, just terminate the users session. Most of the users =
also use pst files although all their email comes through exchange - =
this is something that is scheduled to be rectified but one of the users =
(the worst case) doesn't use a pst file at all.
Chris
The email editor is something I haven't checked. It was set to rich text =
but have changed to plain text for simplicity and to test.
Kevin Hopley
-----Original Message-----
From: Chris Fraser [mailto:chrisfraser@xxxxxxxxxx]
Sent: 03 September 2002 17:21
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Hung sessions with Word and Outlook
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Hash: SHA1
Wouldn't more drives/storage for the exchange server be quite a bit
cheaper than
a single user citrix box?
Is Word set to be the outlook email editor? What happens if you set
it to outlook?
- -----
Chris Fraser
chrisfraser@xxxxxxxxxx
604 638 8456
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx=20
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of DMelczer@xxxxxxxx
> Sent: September 3, 2002 9:12 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Hung sessions with Word and Outlook
>=20
>=20
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> We have a user with this exact same problem. In our case,=20
> the problem appears to stem from PST files...our user has=20
> about 20-25 PST files mapped in his MAPI profile, each about=20
> 1-1.5 gig in size.
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> If you come up with anything, Kevin, please share it with the=20
> list, as I could also benefit from this.
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> We called Microsoft, and after the several hundred dollar=20
> support call, they told us to dump the user's PST files into=20
> an Exchange Public folder and then lock down the folder. =20
> This unfortunately isn't an option for us because of limited=20
> storage capacity, but maybe it will help you out...
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> For now, we've dedicated a Citrix box just to this user so=20
> that he doesn't disrupt anyone else. When he hangs, the only=20
> way to get rid of the session is to reboot the box.
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> -Dave Melczer
> dmelczer@xxxxxxxx
>=20
> -----Original Message-----
> From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
> Sent: Tuesday, September 03, 2002 11:35 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Hung sesssions with Word and Outlook
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>=20
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> Hi All
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> I have a number of users that experience hung sessions when=20
> using both =3D Word 97 0utlook 98 together.
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> The apps are running on NT4TSE with MF1.8+SP3. The clients=20
> are running =3D the latest version of the ICA32 software.
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> At first the problem appeared to be experienced by just one=20
> user and now =3D there are a number of users who sessions hang=20
> (normally when performing =3D a file open, save or print=20
> action... but only when outlook is open. The =3D sessions can=20
> hang for anything from a few minutes to over half an hour. =3D=20
> Normally before the sessions are released, we have reset the=20
> users =3D session. Outlook is configured as an exchange client.
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> I have check file paths in the word settings and confirmed=20
> that all =3D paths are accessible. I have tried deleting and=20
> re-creating the user =3D profile - and even the user account.=3D20
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> Anyone experienced anything similar?
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> Is there anything else I can check?
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> Thanks in advance
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> Kev Hopley
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