[THIN] Re: Hung sessions with Word and Outlook
- From: "Chris Fraser" <chrisfraser@xxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 3 Sep 2002 09:20:49 -0700
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Wouldn't more drives/storage for the exchange server be quite a bit
cheaper than
a single user citrix box?
Is Word set to be the outlook email editor? What happens if you set
it to outlook?
- -----
Chris Fraser
chrisfraser@xxxxxxxxxx
604 638 8456
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of DMelczer@xxxxxxxx
> Sent: September 3, 2002 9:12 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Hung sessions with Word and Outlook
>
>
>
> We have a user with this exact same problem. In our case,
> the problem appears to stem from PST files...our user has
> about 20-25 PST files mapped in his MAPI profile, each about
> 1-1.5 gig in size.
>
> If you come up with anything, Kevin, please share it with the
> list, as I could also benefit from this.
>
> We called Microsoft, and after the several hundred dollar
> support call, they told us to dump the user's PST files into
> an Exchange Public folder and then lock down the folder.
> This unfortunately isn't an option for us because of limited
> storage capacity, but maybe it will help you out...
>
> For now, we've dedicated a Citrix box just to this user so
> that he doesn't disrupt anyone else. When he hangs, the only
> way to get rid of the session is to reboot the box.
>
> -Dave Melczer
> dmelczer@xxxxxxxx
>
> -----Original Message-----
> From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
> Sent: Tuesday, September 03, 2002 11:35 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Hung sesssions with Word and Outlook
>
>
>
> Hi All
>
> I have a number of users that experience hung sessions when
> using both = Word 97 0utlook 98 together.
>
> The apps are running on NT4TSE with MF1.8+SP3. The clients
> are running = the latest version of the ICA32 software.
>
> At first the problem appeared to be experienced by just one
> user and now = there are a number of users who sessions hang
> (normally when performing = a file open, save or print
> action... but only when outlook is open. The = sessions can
> hang for anything from a few minutes to over half an hour. =
> Normally before the sessions are released, we have reset the
> users = session. Outlook is configured as an exchange client.
>
> I have check file paths in the word settings and confirmed
> that all = paths are accessible. I have tried deleting and
> re-creating the user = profile - and even the user account.=20
>
> Anyone experienced anything similar?
>
> Is there anything else I can check?
>
> Thanks in advance
>
> Kev Hopley
>
>
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