[THIN] Re: Helpdesk support software - any ideas?
- From: "Greg Reese" <GReese@xxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 6 Feb 2003 08:42:40 -0500
I liked Liberum. I am looking for a standalone assets tracking to use =
with it. phpInventory looks promising but I don't have it running yet.
Greg
-----Original Message-----
From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
Sent: Thursday, February 06, 2003 4:08 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?
Liberum doesn't have any inbuilt asset management functionality but =
since
it's open source we can easily integrate it with our existing Bagpuss
database. That's why it appeals to us so much (that and the fact that =
it's
free!).
-----Original Message-----
From: Greg Reese [mailto:GReese@xxxxxxxxxxxxxxxx]
Sent: 05 February 2003 17:40
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?
I have been keeping an eye on this thread myself. We are not using any =
=3D
of it ourselves but probably should.
I like all the help desk packages but only TrackIT seems to include =3D
asset management. =3D20
Are there any decent asset management packages out there besides =3D
TrackIT?
Greg
-----Original Message-----
From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
Sent: Wednesday, February 05, 2003 6:54 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?
Since this thread has started we've decided to migrate away from Blue =
=3D
Flag
helpdesk towards a fairly heavily customised version of Liberum. We've
already got an in-house developed system called Bagpuss with a large
database of user and asset information and Liberum should integrate with =
=3D
it
nicely.
The Thin list just saves me so much work!
-----Original Message-----
From: Jeff Stockard [mailto:JStockard@xxxxxxxxxxxxxxx]
Sent: 05 February 2003 11:46
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?
We have 150 users in 4 different cities, using Track IT.
-----Original Message-----
From: Mario Villarreal [mailto:MarioV@xxxxxxxxx]=3D3D20
Sent: Tuesday, February 04, 2003 4:32 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?
How many users are you managing? <posed to all who've responded>
I currently just use the task list in outlook, but would love to get a
better "tracking" tool. However, with just under 300 users, I'm not
sure if
it is worth it.
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