[THIN] Re: Hanging server
- From: "Joe Shonk" <JShonk@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Mon, 4 Nov 2002 18:12:05 -0800
There is a Pre-SP4 that fixes the problem you are describing. I ran =
into this one once before... Try installing this hotfix: =
http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;Q322842
Joe
-----Original Message-----
From: Carl Arnoult [mailto:CArnoult@xxxxxxxxxxxxxxxxxxxxx]
Sent: Monday, November 04, 2002 4:52 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Hanging server
After months of relatively trouble free computing, our primary Citrix =
=3D
server has begun to misbehave. Twice in the past week the server has =
=3D
become inaccessible. The server is a Dell PowerEdge 6450 with dual =3D
processors, 2GB RAM, Win2k SP3, and MFXP FR2 SP2. The first symptom is =
=3D
that users are unable to log on. They receive the log on prompt and are =
=3D
able to enter their user ID and password but the screen then appears to =
=3D
freeze and remains that way indefinitely. The same thing happens at the =
=3D
server console. It accepts user ID and password but then hangs. The =
=3D
mouse still moves but there is no response from the keyboard including =
=3D
CTRL-ALT-DEL. From the CMC on the second server in the farm I can see =
=3D
user sessions on the misbehaving box but can not actually do anything. =
=3D
Users who are currently logged in appear to be able to continue =3D
functioning normally. I happened to be logged in from my desk today =3D
when the problem developed and tried restarting the IMA service with no =
=3D
help. I then logged out and was unable to get back in. The event logs =
=3D
show nothing out of the ordinary. The only recourse was to power the =
=3D
server off and back on. It comes up clean.
I would appreciate any suggestions on the source of the problem and/or =
=3D
any trouble isolation steps I can take should this condition occur =3D
again.
Thanks...
Carl Arnoult
Elder Care Alliance
510.434.2805
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