[THIN] Re: HP software removal
- From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 27 Jul 2011 12:53:54 -0400
I will try that if I can, I have limited control over the customer's PCs but
it is work a shot.
On Wed, Jul 27, 2011 at 12:03 PM, Raffensberger, Stephen D <
sraffens@xxxxxxxxxxx> wrote:
> ** ** ** ** **
>
> Hi Jason,****
>
> ** **
>
> I would start by giving the user a new profile.****
>
> At least that would let you know whether to look in system-wide
> files/registry or user-specific files/registry.****
>
> ** **
>
> [image: Logo Produban]
> ****
>
> *Steve Raffensberger*****
>
> Citrix Administrator****
>
> Produban ****US********
>
> Mail Code: 10-421-*PB1*****
>
> ****450 Penn Street********
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> ****Reading, PA 19602********
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> Tel: 610-988-1184 (601184)****
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> ****Mobile****: 610-463-8196****
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> Fax: 610-988-1695 (601695)****
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> sraffens@xxxxxxxxxxx****
> ------------------------------
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jason CitrixADmin
> *Sent:* Wednesday, July 27, 2011 11:41 AM
> *To:* thin
> *Subject:* [THIN] HP software removal****
>
> ** **
>
> Ok, this is only tangentially related to thin, We are using twin
> redirection for document imaging and i have a customer who has installed a
> Xerox documate 515 to use for scanning. However everytime they try to scan
> either locally or through our software via the citrix session a window pops
> up informing them that the HP scanning software cannot talk to the scanner.
> They had an HP multi-function at one time and removed it, and I uninstalled
> every bit of HP software left on the PC I could find, but we still get this
> error. Unfortunately I nor they remember exactly what model it was. Is there
> a good utility that will remove all traces of HP software from the PC?
> RE-installing the Citrix client, and the Xerox software has had no effect.
> ****
>
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