[THIN] Re: HP software removal
- From: "Raffensberger, Stephen D" <sraffens@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 27 Jul 2011 12:03:26 -0400
Hi Jason,
I would start by giving the user a new profile.
At least that would let you know whether to look in system-wide
files/registry or user-specific files/registry.
Steve Raffensberger
Citrix Administrator
Produban US
Mail Code: 10-421-PB1
450 Penn Street
Reading, PA 19602
Tel: 610-988-1184 (601184)
Mobile: 610-463-8196
Fax: 610-988-1695 (601695)
sraffens@xxxxxxxxxxx
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jason CitrixADmin
Sent: Wednesday, July 27, 2011 11:41 AM
To: thin
Subject: [THIN] HP software removal
Ok, this is only tangentially related to thin, We are using twin
redirection for document imaging and i have a customer who has installed
a Xerox documate 515 to use for scanning. However everytime they try to
scan either locally or through our software via the citrix session a
window pops up informing them that the HP scanning software cannot talk
to the scanner. They had an HP multi-function at one time and removed
it, and I uninstalled every bit of HP software left on the PC I could
find, but we still get this error. Unfortunately I nor they remember
exactly what model it was. Is there a good utility that will remove all
traces of HP software from the PC? RE-installing the Citrix client, and
the Xerox software has had no effect.
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