[THIN] Re: HP Printer preferences reset
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 10 Feb 2004 20:30:39 +1100
Hi Cherie,
We had a similar problem with HP 4100 printers. Finally tried a different
driver and the problem disappeared.
So what caused it? Never had time to find out.
When you've got problems with HP, it's worth knowing that they have (had?) a
group whose specific responsibility was support for terminal server printing
issues. Rob Tuft was the head of this group the last time we needed help.
Regards,
Rick
Ulrich Mack
Volante Systems
18 Heussler Terrace, Milton 4064
Queensland, Australia
tel +61 7 32467704
rmack@xxxxxxxxxxxxxx
-----Original Message-----
From: Cherie Kelly [mailto:cherie.kelly@xxxxxxxxxx]
Sent: Tuesday, 10 February 2004 1:10 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] HP Printer preferences reset
Hi Guys
I have a problem which I believe is a HP problem and have raised a call for.
But they are proving to be most unhelpful.
I have a W2k Print Server and Metaframe XP on W2k Tse's.
When users change the paper settings to landscape on their mapped printers,
it allows the change but when they go
review the change it is back to portrait.
I have run Regmon whilst recreating this problem and the it updates the
registry with the new settings but the last thing it does is
delete the value it updated, hence negating the change.
This problem only occurs when using the HP 5100 driver. I have tried both
PCL and PS drivers and both have the same problem.
Has anyone had this kind of problem with any other printers?
Cheers and Thanks
Cherie Kelly
NT Administrator
s Cherie.Kelly@xxxxxxxxxx
É Tel (07) 3364 9876
Ê Fax (07) 3364 9777
È Cell
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