[THIN] Re: HELP: Issue on MF servers and Print Spooler crashing...
- From: "Jeff Durbin" <techlists@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 12 Mar 2004 21:24:58 +1300
You had said that users got a message at login, so I figured you could
enumerate startup items to see what they are and if that gave you any clues.
I figured who it was. We talked long ago about standardizing a build (or a
few builds) for their servers and maintaining strict change control
processes. If that had been done, you could just roll back. Monday morning
quarterbacking, I know, but you could use that as ammunition to get them to
let you do it in the future.
JD
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Lynch
> Sent: Friday, 12 March 2004 3:49 p.m.
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: HELP: Issue on MF servers and Print
> Spooler crashing...
>
> Easy for you to say.
>
> 1. I really don't think this is related to a startup item,
> but I will check.
> 2. I already did this.
> 3. Too late.
>
> BTW, this is P&O. Gee, what a surprise, right?
>
> Chris
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff Durbin
> Sent: Thursday, March 11, 2004 6:38 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: HELP: Issue on MF servers and Print
> Spooler crashing...
>
> 1. Find out what startup item is generating the error. Run
> this script to enumerate startup items:
>
>
> strComputer = "."
> Set objWMIService = GetObject("winmgmts:" _
> & "{impersonationLevel=impersonate}!\\" & strComputer &
> "\root\cimv2") Set colStartupCommands = objWMIService.ExecQuery _
> ("Select * from Win32_StartupCommand") For Each
> objStartupCommand in colStartupCommands
> strOut = "Command: " & objStartupCommand.Command & vbTab
> & vbTab & _
> "Description: " & objStartupCommand.Description
> & vbTab & vbTab & _
> "Location: " & objStartupCommand.Location &
> vbTab & vbTab & _
> "Name: " & objStartupCommand.Name & vbTab & vbTab & _
> "SettingID: " & objStartupCommand.SettingID &
> vbTab & vbTab & _
> "User: " & objStartupCommand.User & vbCRLF Next
> msgbox strOut
>
> 1a. Find out what RWFactory is
> 1b. Maybe run filemon/regmon, log the output, import it into
> Access, and look for clues
>
> 2. First thing to do is get rid of kernel-mode (NT4) drivers.
> Enumerate them at
>
> HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers
>
> The kernel mode drivers will be listed under 'Version-2'.
> Get rid of them.
>
> 3. Don't pull your hair out.
>
> JD
>
>
> > -----Original Message-----
> > From: thin-bounce@xxxxxxxxxxxxx
> > [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Lynch
> > Sent: Friday, 12 March 2004 9:48 a.m.
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] HELP: Issue on MF servers and Print Spooler
> > crashing...
> >
> > I have been pulling my hair out for the past 3 weeks on both of the
> > following issues. I'm hoping someone can shed some light on these
> > issues.
> >
> > 1. Users log into a particular MF server (Windows 2000
> w/SP3 and MF
> > XPe
> > w/SP2 FR1 functional level; yes I know, upgrade to FR3),
> and they get
> > the following prompt: [ NO CREATE ] RWFactory: NO create
> function for
> > class with ID 1115(0x45b). This happens every time with one of the
> > admins when they launch the MMC.
> > It just started to appear when a user launches ADP HR
> Perspective. I
> > have searched around, and there are very little clues.
> Most point to
> > a printer driver causing the problem. I found that someone
> installed
> > the HP CP1160 software. I removed it, and that didn't resolve the
> > issue.
> > I'm hoping someone has run into this problem before and resolved it.
> >
> > 2. The print spooler crashes, and I think this one is related to a
> > bad printer driver. The only problem is, how do you find out which
> > driver might cause the print spooler to crash? The spooler
> crashes,
> > and the event log is as follows:
> >
> > Event Type: Information
> > Event Source: Application Popup
> > Event Category: None
> > Event ID: 26
> > Date: 3/11/2004
> > Time: 10:36:27 AM
> > User: N/A
> > Computer: SERVERNAME
> > Description:
> > Application popup: spoolsv.exe - Application Error : The
> instruction
> > at "0x7800124c" referenced memory at "0x00122000". The memory could
> > not be "read".
> >
> > Click on OK to terminate the program
> >
> > Thanks for anyone's assistance.
> >
> > Chris
> >
> >
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> consulting integration firm in the nation. Emergent OnLine
> delivers expert consulting services you can depend on.
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Emergent OnLine is the leading server-based computing consulting integration
firm in the nation. Emergent OnLine delivers expert
consulting services you can depend on.
http://www.go-eol.com
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